Order Management Coordinator
Besteam Personnel Consultancy Limited

Education : Diplomat or above

Special Skills : Decision making skills, Interpersonal & Communication skills (written, listening, verbal), demonstrate ability to do basic research and apply standard analytical skill, ability to handle business interpersonal relationships, identify customer expectations, avoid miss understandings and deal effectively in a multicultural environment, handling multiple priorities / tasks

Language : Fluent Chinese / Mandarin and Good English

Years of experience : Garment experience in Sales Support and Logistics with at least 1 year in working in multinational environment

Job Function / Purpose

He / She will assist the Business Support Manager in the following key areas of responsibilities :

Customer services - to be responsible independently for all customers orders, shipments and logistics related matters

To prepare analytical customers and sales reports

To provide full range of operational support to HK commercial team

To facilitate continuous business processes enhancement and maintain quality service provided to both internal and external customers

Primary Responsibilities / Accountabilities

Order Management

Order Consolidations and Analysis

Order confirmation with suppliers and provide delivery schedule to customers.

Monitor the production status, communicate with suppliers on progress to make sure orders delivery on time.

Create Sales Orders, Purchase Orders and Invoices.

Samples Management

Distribute new samples to customers and charge back.

Checking sample invoices.

Maintenance of samples record.

Organize Off-season samples.

Logistic Coordination

Follow up on packing list and shipping documents

Liaise with customers appointed logistics service providers to co-ordinate delivery of product on timely basis.

Provide supporting service to customers by coordinating with Sourcing Team or Suppliers.

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