IT Application Specialist
Lacoste
Hong Kong, France
1天前

Job description

  • Participating in user needs retrieve, solution design & deployment by supporting IS Project Managers : To participate in business process specification, technical analysis, settings and deployment.
  • To be the first level contact with Key Users for daily exchanges (support, feedback) and regular planned meeting to discuss issues, gaps for continuous improvement.

    Assisting for any data retrieve / migration or to plan, follow and make synthesis of User Acceptance Tests.Analyzing impacts, propose action plan and follow User Change Management in strong interaction with Project Manager and Key Users before and during deployment.

  • Support users of all department on systems usage : To manage issue / problem met by users and insure functional application support in an effective, timely manner.
  • To insure technical admin tasks related to core-business applications : access, accounts creation.To communicate to users in case of applications changes (functional and / or technical) and any service interruption due to maintenance or issues.

    To provide new user training.

  • Control and monitor system applications : Monitoring and coordinating in case of service interruption (planned and unplanned) with strong link with Asia Network and Corporate IS / IT teams.
  • To propose improvements in monitoring approach / methodology and set internal SLA to measure service level.To record issues in a systematic manner (Ticket system approach) and to review and analyze all tickets, resolves issues and propose action plan to decrease support cases.

  • Participate to improvement of method and practice of Asia IS department : To write and update functional and technical documents with Key Users according standards.
  • To identify impact of any new information flow on User usual way of working and IS interfaces.To follow with Key Users and IS team punctual tasks and system evolutions.

    Profile

  • Good knowledge in ERP and web-based applications,
  • Knowledge in production, supply chain and wholesales processes is a plus,
  • English spoken / written,
  • Good relationship, customer oriented attitude, autonomous and rigorous, team spirit.
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