Global Payment Services (GPS) Client Consultant
Wells Fargo
Hong Kong
14天前

Market Job Description

The primary responsibility of this role is to develop global payment business including USD and Multicurrency (e.g. GPB, Euro and others) activities with Financial Institutions in Japan and South Korea markets.

The role should lead, manage and develop overall payment business by delivering consultative payment solutions to clients and through teamwork with broader GPS and FIG team members.

Key Responsibilities : Consulting

Consulting

  • Focus on building payment deal pipelines (i.e., Salesforce deals) by delivering consultative solutions to clients to grow market share, revenues, volumes and other performance metric
  • Partner with FIG Relationship Managers to drive GPS business forward and lead, manage and develop payment business activities
  • Manage response to RFPs insuring the successful implementation of the solution for the client
  • Client Coverage and Management

  • Develop GPS client call schedule and team up with RM team to make coordinated calling efforts
  • Execute client calling plan to support payment business and deliver GPS content & messages through client meetings, training and events
  • Organize client road shows / seminars / presentations, including development of agenda, engaging speakers and generation of content to be presented
  • Payment Experience

  • Team work with RM, Client Service, Risk, Operations team to meet client needs, resolve technical payment issues, and deliver best-in-class client experience
  • Working within corporate governance and marketing guidelines, provide subject matter expertize support on WFBNA payments products to FIG clients and in coordination with RM team.
  • Liaise with Customer Service and Operations partners to insure effective delivery and servicing of client activity
  • Work with RM / Credit to establish appropriate intra-day credit facility to support client payment activities
  • Identify and support new product idea generation / conceptualization to further enhance payment experience
  • GPS Business Disciplines

  • Work closely with RMs and Risk / Compliance team to enhance regulatory awareness and ensure reputational integrity of Wells Fargo.
  • Providing subject matter input to support remediation and transaction risk reduction efforts (e.g., TEDD report).

  • Report progress against financial and customer experience goals established including updating all payment related activity in MIS (e.g. Salesforce)
  • Ensure all client facing materials meet internal policies and guidelines and have appropriate approvals before being offered to client
  • Track competitive, product and pricing trends in market and report competitor and market intelligence to GPS leaders for informed decision
  • Market Skills and Certifications

  • Over 10 years of experience with financial institutions and product knowledge of int’l high value payments including treasury settlements, commercial and trade payments
  • Client focused and service orientated with experience providing payment solutions to achieve the client’s business requirements
  • Self-motivated with a strong goal orientation and can work well in a team orientated environment
  • Good influencing skills and comfortable working in a matrix organizational environment
  • Ability to work across all levels of a client’s organization as well as interfacing across functional areas (operations, network management, product management)
  • Well developed presentation & training skills
  • Understanding of competitive and banking trends in the country
  • Bilingual in English and Korean or Japanese
  • Able to travel frequently as business requires
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.

    APAC

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