Transactions Relationship Manager
Hong Kong-Hong Kong

Job Description

Transaction Relationship Manager (API / CLOB)

Position Summary

Refinitiv is seeking an experienced results oriented relationship manager with high energy levels to join our Transactions Sales team to cover accounts in Hong Kong and Taiwan.

Successful candidates will possess good oral and written communication skills. They will be working closely with our client’s eFX trading & sales desks as well as liaising with Refinitiv account managers, technical account managers and client services team.

Candidates must have strong FX market knowledge, good interpersonal skills, an eye for detail and able to deal with high stress situations in a dynamic environment.

The candidate will have experience in promoting established eFX trading services to the Foreign Exchange Financial community.

They will be a proven self-starter, be able to manage user relationships, provide a high level of customer service and have a good level of technical product knowledge.

Role Responsibilities

  • Responsible for managing relationships with & training the customer’s eFX trading & sales functions on Refinitiv’s FX CLOB trading venues, APIs, and all relevant Transaction Products ensuring customer adoption & satisfaction (ie.
  • Treasury Center & Settlement Center)

  • Proactively manage day to day schedule ensuring that all customers within the RM’s territory are met regularly
  • Identify additional opportunities for increasing usage, volume and revenue from existing customer base
  • Achieve defined volume and product adoption targets
  • Work with colleagues globally to achieve a cohesive and consistent client experience
  • Work closely with the Client Service & Account Management teams
  • Identify new product or functionality enhancements to address the client’s / bank’s needs
  • Desired Skills & Experience

  • 3 or more years of proven experience in a relationship management or client services environment
  • Experience working with an e-trading platform, FX or other financial markets software product via either a vendor or bank
  • Relationship Management or Client Service with a background in Foreign Exchange.
  • The candidate must be a highly professional, self-motivated and organized individual with a proven track record of exceeding targets and driving revenues
  • Key areas of competence are : Relationship Management, E-trading, Central Limit Order Books and APIs. Ideally the candidate will have worked in the markets side of liquidity management
  • Excellent communication, presentation, and organisational capabilities as well as analytical and problem-solving skills are essential
  • The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change.

    With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content all supported by human expertise.

    At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.

    As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

    Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

    Hong Kong-Hong Kong

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