Senior Engineer (End User Computing) (Ref: 20005043)
The Hong Kong Jockey Club
Hong Kong
2天前

The Department

Our IT Operations, Systems Assurance and Shenzhen Technology Centre drives and leverages technology refreshment and best practice service management principles, to provide cost-effective and efficient infrastructure and technical environment, system / test assurance, data centre management, and valued end-user services.

You will :

  • Be responsible as 2nd or 3rd level technical support on the current remote working and virtual desktop infrastructure platforms (Citrix, Huawei FusionCloud, VMWare Workspace) handling any incident resolutions and complications from service requests
  • Support the project delivery tasks on remote working and virtual desktop infrastructure solutions and development
  • Liaise with Project team, Service Providers and / or vendor to manage project deliverables by prioritizing, tracking, and completing assigned tasks
  • Follow through the Club’s PDLC (Product development life cycle) framework
  • Communicate with management on any outstanding incident / problem, identify and alert the management on any issues related to the platforms under the team’s support scope and recommend technical solutions
  • Handle escalation and monitoring project related activities
  • Work with the cross-functional teams to ensure Club’s compliance standards are followed
  • You should have :

  • 3-5 years’ experience in technical administration and implementation in related technologies
  • Knowledge in best practice Project Management and / or IT Service Management will be of added advantage
  • Solid domain knowledge in one or more of the following : Citrix Virtual Apps and Desktop, Virtual Desktop Infrastructure (especially Huawei FusionCloud platform), VMWare Airwatch / Workspace
  • Technical Certification in one or more of the above technologies will be of added advantage
  • Administration and / or implementation experience (either as in-house or vendor team) in medium to large-scale enterprise across multiple geographical location and working with technical vendors and external service providers
  • Excellent interpersonal and communication skills with other team members and stakeholders
  • Terms of Employment

    The level of appointment will be commensurate with qualifications and experience. A contract employment will be offered to the successful candidate.

    Contract renewal will be subject to mutual agreement between the Club and the individual.

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