Customer Experience Assistant (HK)
ScentAir
Hong Kong
5小时前

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Conduct customer survey to collect & prepare data insights report
  • Support marketing operations, campaign logistic & execution. Perform Lead Qualifications and assign leads to responsible salesperson.
  • Drive positive engaging customer experiences through implementing cross-functional initiatives and manage project progress for success.
  • Assist in fragrance product development projects, liaise with vendors for the fragrance products modifications and document preparation
  • Perform ad hoc tasks as assigned
  • REQUIRED QUALIFICATIONS

  • College / Diploma education
  • Min. 2 years marketing or project management experience preferably in business-to-business environment. Experience in Customer Service or Marketing Role is preferred with strong customer mindset
  • Good team player with outgoing personality
  • Fluent spoken English, Cantonese and Mandarin. High proficiency in written English and Chinese
  • Confident in communicating to customer virtually
  • Computer literacy and proficient in Microsoft Excel, Word, and PowerPoint and Salesforce CRM application is preferred
  • Ability to manage the assigned tasks with the given resources to achieve the project objectives
  • Communicate efficiently and effectively to supervisor and colleagues in all functions
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