Account Manager
Hong Kong

Title : Account ManagerReporting to : Director of Business Development - Greater ChinaLanguage requirement : Fluent in Mandarin and EnglishLocation : Hong KongGOAT is seeking a passionate and people-oriented Account Manager for our Business Development team.

The ideal candidate will be a self-starter, fluent in the sneaker market, and committed to providing top-tier customer service.

He / she should also excel at working across a variety of departments, including Product, Engineering, Analytics, and Logistics, as well as with our Los Angeles-based HQ team.

Responsibilities :

  • Manage and maintain top seller relationships throughout China
  • Provide dedicated customer support for our power sellers
  • Conduct analysis on our most frequent users, helping to identify trends and / or patterns
  • Source new business opportunities
  • Brainstorm, plan, and execute seller activation events / opportunities in key cities with strong supply pipelines
  • Collaborate with our operations and logistics teams, while liaising with sellers to trouble-shoot potential issues
  • Streamline the on-boarding process for new sellers; creating on-boarding documents and distributing to users
  • Requirements :

  • Strong sneaker knowledge including understanding of the sneaker market and the players involved
  • Commitment to VIP-level customer service
  • Confidentiality and discretion a MUST
  • High level of interpersonal, communication and written skills in both Mandarin and English
  • Highly organized with demonstrated attention to detail
  • A clear understanding of prioritization based on relative business opportunities and long-term relationship building
  • GOAT is the global platform for style. Founded in 2015 to bring trust to the sneaker community, the technology platform has since expanded to offer apparel and accessories from the world’s leading contemporary, avant garde and luxury brands.

    Through its unique positioning between the primary and resale markets, the company is able to surface styles from the past, present and future, delivering authentic product to over 20M members across 164 countries.

    The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

    GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable.

    If you are a California resident, please review our California Privacy Rights Notice for Job Applicants.


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