Customer Relations Officer 16-17K
Manpower
Kowloon
4天前
  • Good career prospect
  • 5 days work
  • Attractive Package
  • Our client, a well-known corporate services division, is looking for a Customer Relations Officer to join its dynamic team :

    Responsibilities :

  • Provide responsive, efficient, caring and cost-effective services to customers through non-voice channels (email / social media such as facebook, online chat)
  • Handle customer enquiries by applying established procedures, exercising judgment and conducting necessary consultation with appropriate parties
  • Liaise, cooperate with relevant internal parties and follow up closely with customers to ensure delivery of quality services and response
  • Participate in reviewing operating procedures and provide input on maximizing efficiency through work simplification, streamlining and automation of workflow
  • Handle special administrative and other duties whenever required
  • Shift duty may be required
  • Requirements :

  • Secondary school graduate with relevant customer service experience; diploma or degree holder in business administration or communication
  • Experience in handling email, social media (facebook, online chat) would be an added advantage
  • Good written communication (Chinese and English)
  • Interested parties please email a resume (MS Word version), with the expected salary and the job reference no. to krystal.wong manpower.com.hk

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