Operation Analyst, Consumer Banking Group Operations, Technology & Operations
DBS Bank (Hong Kong) Limited
Hong Kong, Hong Kong
source : eFinancialCareers

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Process customer information enquiry requests and handle various court orders including account record investigation, preparation of reply letters, debit notes & vouchers;
  • place hold code to deceased / bankrupt / winding up customer accounts and Caution List update according to the operation procedures as documented in the Operation Manual / operation handbook / SOP and other operational duties as assigned by supervisor ;
  • Ensure all transactions are properly authorized before processing and meet the requirements stipulated in Operation Manual and report problem to supervisor immediately ;
  • Process public record search services including land search, BR search and company search and related invoice settlement with service providers ;
  • Process Caution List record maintenance ;
  • Returned mails sorting and handlings ;
  • Understand the bank policies on information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor immediately ;
  • Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor ;
  • Assist supervisor to prepare operation and MIS reports ;
  • Assist team leader to review and update the operation manuals, operation handbook and SOP ;
  • Perform GL and system record checking / reconcilement on timely basis and escalate material difference to supervisor ;
  • Participate and familiar with the procedures as documented in BCP Plan to ensure operations will not be interrupted due to disaster ;
  • Provide support in ad-hoc project and assist to conduct testing on various systems enhancements to increase the efficiency and effectiveness in daily operations;
  • Requirements

  • Practical experience in banking operations to handle external enquiry from law enforcement agencies, various court order, bankruptcy / winding up procedures, deceased cases and consumer banking operations;
  • Minimum 3 years experience in consumer banking operations;
  • Able to accept guidance and instruction of supervisor towards achieving the team's goals;
  • Being attentive to details of assigned job and self-discipline;
  • Ownership of results and commitment to personal goals;
  • Good interpersonal and communication skills;
  • Fast and accurate typing;
  • Knowledge of Company Ordinance, bankruptcy / winding up procedures and consumer banking practices & procedures;
  • Banking Certificate of HKIB is an advantage
  • Apply Now

    We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

    We regret only shortlisted candidates will be notified.


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