Senior Service Delivery Manager
Match Talent
Hong Kong

My client is looking for a Tech-savvy Talent to participate in the growth with business development in handling a Global Account across China and Hong Kong region.

Responsibilities :

  • Provide consultative insight to clients based on industry trends, technology developments, and competitive activities
  • Ensure client success with our service offering including project management, system consultation, business process analysis and operational account management
  • Responsible for assisting the sales team in identifying and implementing cross-selling and up-selling opportunities to existing customers by providing software product demonstrations
  • Assure compliance align with Partner Agreement and the Service Level Agreement
  • Work on the strategy, development and quality of IT Service Management and the company’s service delivery capability on ITIL process development, the current position, roadmap and strategic direction.
  • Requirements :

  • Bachelor degree in Computer Science, Information Technology or any equivalent qualification
  • 15+ years of experiences in the Technology industry (ideally with 5+ experiences in Consultancy firm)
  • Tech-savvy with a solid understanding of the Digital and Technology field with the ability to relate it with business value
  • Strong Negotiation and technical skills with a track record in handling complex infrastructure projects
  • Familiar with PMP / Prince2 and ITIL methodology
  • Excellent communication in English
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