Some careers grow faster thanothers.
If you’re looking for a career thatwill give you plenty of opportunities to develop, join HSBC and your futurewill be rich with potential.
Customer Value Management is vitalin maintaining HSBC’s position as a provider of world-class retail banking andwealth management solutions, directing business development with a focus oncustomers.
The team works to ensure the most appropriate pricing, products andpromotions are directed to the most relevant customers, concentrating onbuilding value, treating customers fairly and creating a superb customerexperience.
We are currently seeking a highcaliber professional to join our team as SeniorCustomer Experience Manager .
Deliver the holistic customer experience strategy that can drive sustainable customer engagement, recommendation and business growth
Support Retail Banking and Wealth Management priorities to cultivate a customer obsessed culture by reviewing end to end customer journeys of different new initiatives
Externalize service excellence by building The Best service Bank in Town through a year round service culture and recognition initiatives
Govern key service standards and measures to enable effective and robust service monitoring and reinforcement for customer touch points
Drive a customer feedback loop mechanism by acting on customer voices and pain points
Drive strategic initiatives and customer experience projects that align with the long term vision of business and customer growth priorities
Deliver global Customer Experience initiatives acrosskey customer interfaces or channels to ensure quality, consistent andsustainable customer experience
University degree or professional qualification in a relevant discipline
Sound understanding of the Retail Banking and Wealth Management business and strategy
Excellent customer focus, with the capacity to anticipate customer needs and demonstrate commitment to providing the highest levels of service
Ability to drive and mobilize change while working across a multisite matrix organization
Strong planning and organizational skills, with the ability to balance a range of competing priorities
Innovative and a self-starter approach, with the ability to act on own initiative and exercise creativity in problem solving while coordinate a wide variety of solutions and projects
Analytical skills offering the capacity to identify and address areas for development and improvement
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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