Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go.
People talk about O2O, we live it! Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter.
Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs.
Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods.
We realize this vision with a glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors.
At the same time, we have ambition to build an international brand by establishing an even more global presence.
What you'll do
Daily client communication with customers to arrange and monitor daily delivery schedules and order volumes to ensure sufficient driver supply, follow up on ad hoc requests.
Manage drivers to achieve the highest standard of customer experience and adherence to agreed SOPs and SLAs.
Assist in Planning, coordinating and implementing different driver motivation and retention campaigns to improve drivers’ loyalty and lifetime value
Solving daily delivery issues in a most effective and cost-efficient manner, with prompt resolution of customer complaints.
Prepare monthly delivery statements and invoices to clients, and handle drivers’ payments.
Gather relevant feedback from drivers and customer operations to share with relevant teams for continuous product and service improvement.
Support the implementation of new SOPs and product enhancements with customers and drivers in conjunction with other stakeholders.
What we seek
University degree holder in business or related disciplines
At least 1 - 2 years in sales and marketing or an operational role with front-facing experience, preferably in a logistics / e-commerce fulfilment environment
Self-motivated, passionate, a good team player with positive and a can-do working attitude
Strong communication skills with proficiency in written and spoken English and Chinese
Proficient in MS Word, Powerpoint and Excel
Local travel to customer sites and with drivers performing deliveries will be required. Strong sense of responsibility and detail-oriented with high level of accuracy
Shifts may be required for working during weekends