Assistant Manager, Operations (Insurance)
Convoy Global Holdings Limited
Wan Chai, Hong Kong, HK
3天前

Due to our business expansion, we are looking for high calibre candidates to share our vision and venture our success.

Job Purpose :

Assist Operations manager to manage daily operations and is responsible for the effective and successful management of labor, productivity, quality control as established and set for the Hong Kong Operations Department.

Responsibilities :

Assist manager to supervise the Hong Kong Operations team on smooth processing of business submission from all sales channels

Train and monitor the performance of Hong Kong Operations team and scanning functions to meet defined SLA

Communicate with business partners to resolve issues occurred during the business submission and post sales processes

Coordinate with internal departments and external insurance partners for business projects in order to smoothen the business processing and operational procedures

Prepare analysis report to look for ways to streamline the processing workflow and to enhance overall operational efficiency and accuracy

Process transaction and handle enquiries including new business and post sales follow-up from sale channels

Provide operational training to sales channels and internal departments when deemed necessary

Assist in ad-hoc projects as assigned

Requirements :

Bachelor’s degree in Business or related field, or with equivalent experience. Insurance / MPF knowledge is an advantage

Minimum 8 years’ of relevant experience in financial institutions

Strong people and project management skills gained at a similar level

Able to guide, persuade and influence others with diverse background and at all levels

Proven problem solving and decision making ability outside established procedures but within a policy framework

Experience of interpreting, analyzing and acting upon management information

Result-oriented and able to work under pressure in a fast-paced environment

Desire to constantly achieve high levels of service coupled with a passion for continuous improvement

Value analytics and work quality with ability in striking a balance between people-oriented and result-oriented

Good communication skills in both written and spoken Chinese (Cantonese & Mandarin) and English

We offer competitive remuneration including career prospects to the right candidate.

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