Due to our business expansion, we are looking for high calibre candidates to share our vision and venture our success.
Job Purpose :
Assist Operations manager to manage daily operations and is responsible for the effective and successful management of labor, productivity, quality control as established and set for the Hong Kong Operations Department.
Assist manager to supervise the Hong Kong Operations team on smooth processing of business submission from all sales channels
Train and monitor the performance of Hong Kong Operations team and scanning functions to meet defined SLA
Communicate with business partners to resolve issues occurred during the business submission and post sales processes
Coordinate with internal departments and external insurance partners for business projects in order to smoothen the business processing and operational procedures
Prepare analysis report to look for ways to streamline the processing workflow and to enhance overall operational efficiency and accuracy
Process transaction and handle enquiries including new business and post sales follow-up from sale channels
Provide operational training to sales channels and internal departments when deemed necessary
Assist in ad-hoc projects as assigned
Bachelor’s degree in Business or related field, or with equivalent experience. Insurance / MPF knowledge is an advantage
Minimum 8 years’ of relevant experience in financial institutions
Strong people and project management skills gained at a similar level
Able to guide, persuade and influence others with diverse background and at all levels
Proven problem solving and decision making ability outside established procedures but within a policy framework
Experience of interpreting, analyzing and acting upon management information
Result-oriented and able to work under pressure in a fast-paced environment
Desire to constantly achieve high levels of service coupled with a passion for continuous improvement
Value analytics and work quality with ability in striking a balance between people-oriented and result-oriented
Good communication skills in both written and spoken Chinese (Cantonese & Mandarin) and English
We offer competitive remuneration including career prospects to the right candidate.