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HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.
HOST combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high caliber professional to join our team as Global Transaction Monitoring Operations Readiness Lead .
Plans effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality
Ensures the baseline scope, requirements, benefits, schedule and budget are managed as agreed with Global Head of Transaction Monitoring Operations.
Identifies and intervenes where there is slippage and variance from plan
Plans and analyses costs, tracking operating and capital spend, and tracks reporting to financial business case commitments
Oversees the tracking of projects risks, issues and dependencies, assesses the impact on the benefit realization for the projects and takes action to minimize impact, actively challenging and removing obstacles
Influences and collaborates with stakeholder and delivery partners to drive the right project outcomes. Represents the project team at discussions regarding project prioritization and to create buy in for risk mitigation and contingency plans
Obtains sponsor and stakeholder buy in to plans, key commitments and changes against baseline as they arise
Articulates to stakeholders the targeted benefits and takes joint responsibility for benefits realization
Manages the sponsor, working with them to ensure project deliverables are met
Plans and manages the implementation of the change, to ensure benefits are realized and that the transition from current state to target state is smooth.
Ensuring that the organization and other change audiences are ready, willing and able to function in the new business environment
Works closely with delivery partners on planning, design and estimating, bringing together delivery partner teams, actively managing dependencies between these teams and other projects and programmes
Sets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to project success
Promotes pace and energy within the team and leads by example
Own a well defined project plan for Operations, dictate the key milestones and assign responsibilities and resources
Demonstrates effective financial skills to develop a detailed business case, including investments, detailed benefits and link to overall finances of the business.
Develops and reviews estimates and estimating assumptions for the projects schedule, effort, and cost using established Global Transformation estimating models, best practices and past experience
Mobilizes the project team and allocates tasks and roles working with Transformation and Process Excellence
Provides timely reports on project status, risks and issues, evaluating project performance based on management information
Manages and reports on the project budget, acting on any variance
Manages and reports project risks, issues and dependencies
Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered
Promotes and takes accountability for project quality, identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken
Collaborates with stakeholders to define the project strategy and develops a roadmap ensuring all constraints of time resources are met.
Engaging the project sponsor and stakeholders effectively
Creation and running of effective Steering Committee, who make focused decisions, based upon accurate and timely status, performance reports.
Using the committee as the first point of escalation.
Seeks project quality assurance, acting on recommendations.
Plans and executes regular tollgates.
Direct the project approach, staffing, responsibilities, and schedule to drive maximum productivity
Identifies and shares the resource requirements of the project, to the Programme Manager requesting the appropriate skill set and experience
Ensure effective and appropriate resource on the project team and forming an effective project team, with the right blend of skills and good working relationships
Ensuring good project induction and orientation, understand the project context and content, the importance of stakeholder management and wider programme goals
Defines high level responsibilities and objectives for members of their project team
Provides regular constructive feedback and coaching to individuals to improve their performance and support their development and career progression.
Hold one on one discussions at least once every fortnight.
Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalization and development of our teams
Maintain a strong focus on people development and ensure project resources receive any necessary training and support, particularly on the Global Transformation Business Transformation Frameworks.
Outside of the project context, the Senior Project Manager will have line responsibility for a pool of Project Managers, typically this will involve, functional management, performance management, resource management and professional development, by setting and agreeing objectives with the Line Manager and coaching as and when required
Drive a performance management based culture to improve and drive efficiencies and performance including the effective management of underperformers
Promotes the Groups Values and strategy by creating a positive work environment and promoting teamwork to drive engagement
Excellent understanding of the project lifecycle
Excellent understanding of Business Transformation Frameworks, Agile methodologies and best practice techniques.
Strong understanding of banking and HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders
Previous experience in Operations will be an added advantage
Previous experience in Financial Crime Risk, Global Standard and large scale change program will be an added advantage
Extensive project management skills and experience of managing large and complex projects
Strong people manager and broad experience in managing large teams of different work streams
Multiple strong examples of the delivery of on time and on budget projects that achieve business case stated outcomes, a driver with bias towards delivery at pace and controlling project outcomes
In depth experience of working in a banking environment and change projects
Good stakeholder management experience, especially impactful communication, influencing and running project governance Implementation, change management and benefits realization
Implementation, change management and benefits realization
You'll achieve more when you join HSBC.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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