Sea Logistics Customer Care Specialist
Kuehne Nagel
Hong Kong, Hong Kong
4天前

How do manufacturers ensure finished goods leave the port in time for delivery to their destinations? Our sea logistics customer care team works closely with customers and customs brokers to ensure loading and export clearances are executed on schedule.

If you wish to further develop your career with one of the most successful logistics organisation, this is an excellent opportunity to join our team in Hong Kong.

Your Role

In this role, you will support customers by providing helpful information, answering questions, responding to complaints.

Utilizing your strong forwarding and market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services and features.

Your Responsibilities

  • Deliver the highest levels of customer experience with focus on service and retention in close cooperation with Field Sales and the Operational Care Center
  • Handle customer inquiries, create customer reports and provide quotations within the given price band in a timely manner
  • Support customer onboarding in line with working instructions
  • Ensure customer orders are input into the operational execution process and completed according to SOP and KPIs
  • Resolve and analyze all complaints to drive for improvements
  • Your Skills and Experiences

    To be considered, you should have a good understanding of export procedures and freight forwarding knowledge. You have good telephone skills and has a customer-focused mindset.

    Good Reasons to Join

    We are interested in service-oriented individuals who understand the importance of providing an excellent customer experience.

    In return, you will gain access to professional development opportunities and international exposure in a team-based environment.

    To find out why Kuehne + Nagel is the best place to advance your logistics career, start a conversation with us and click apply today!

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