IT Account Manager
B2B Prime Services UK Ltd
Hong Kong, Hong Kong

Responsibilities :

  • Establishing and maintaining strong relationships across teams and with staff / clients;
  • Maintenance and support of existing clients. Keeping good relationships and loyalty of clients to our company through highly professional communication skills;
  • Processing of incoming client requests in English / Chinese and gathering maximum possible information to resolve an issue maintaining a minimal response time;
  • Negotiations about the project, payment and contract conditions tracking.
  • Work independently on a problem using existing knowledge base and access to systems;
  • Resolving system and application issues, IT product support;
  • Managing and upholding the troubleshooting escalation process;
  • Determine when a problem is beyond the current level of competence and needs to be escalated to the next level for further resolution.
  • Requirements :

  • Comfortable working within a client-facing role and liaising with third parties;
  • Degree educated in Computer Science or similar experience with computer programs or IT background or experience in the support team;
  • Fluent English and Chinese ( Mandarin / Cantonese) languages are a must; the Japanese or other Asia languages are often optional but a big plus!
  • Excellent communication and collaboration skills;
  • Self-directed learning skills (work is related to financial markets and a variety of highly specialized software solutions are used;
  • it constantly requires expanding the range of your knowledge and skills);
  • Independence, proactive and time-management skills.
  • What We offer :

  • Double pay and bonuses based on skills and experience.
  • Work with our multinational team and opportunities for career development.
  • Travel allowance.
  • Remote and flexible working hours.
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