Assistant Marketing Manager Cards Digital Partnership Usage and Loyalty
Citi
Kowloon, Hong Kong SAR of PRC SAR
5天前

The Program Management Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and / or evaluating processes and data.

Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information.

Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices.

Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices.

Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards.

Limited but direct impact on the business through the quality of the tasks / services provided. Impact of the job holder is restricted to own team.

Responsibilities :

  • Responsible for interacting with our Sales Management to analyze and recommend solutions to optimize Salesforce lead workflows.
  • Work with sales leadership to ensure information that feeds our automated processes and distribution strategy are structured appropriately.

    Work directly with marketing partners, financial teams and team members to understand program and project budget requirements.

    Responsible for maintaining various Salesforce.com lead distribution models and role hierarchies to ensure changes within the business reflect in system reports.

  • Subject matter expert, working directly with sales partners to research day to day user issues.
  • Maintain various lead distribution tables to ensure equal lead distribution based on geographic business models.
  • Review organizational charts and role hierarchy to ensure changes within the business reflect in Salesforce.com on a daily basis.
  • Review sales file submissions for accuracy and format. Interact with salesforce.com development team to ensure Service Level Agreements are met and / or exceeded.
  • Review reporting to ensure Salesforce.com licenses are activated / deactivated in a timely manner to protect business objectives.
  • Review and develop job aids to ensure procedures are in place and up to date.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Qualifications :

  • 0-2 years relevant experience
  • In-depth understanding of and experience with Salesforce.com preferred.
  • A solid understanding of industry standards and practices. Demonstrated ability to work independently to identify tactical support items across multiple channels.
  • Excellent leadership, communication, planning, organizational, and problem solving skills.

    Education :

  • Bachelor’s / University degree or equivalent experience
  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - HK

    Time Type : Full time

    Citi is an equal opportunity and affirmative action employer.

    Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

    Citigroup Inc. and its subsidiaries ("Citi ) invite all qualified interested applicants to apply for career opportunities.

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