System & Application Support Specialist

S.W.I.F.T. SCRL

Hong Kong, Hong Kong

23小时前

source : eFinancialCareers

About the Role

Are you looking for challenges that can grow your full potential? Are you eager to work in a multi-cultural environment? Do you want to be part of a critical role in supporting the community of global financial institutions? Then apply now!

From within the SWIFT Central Control Centre, we manage the global and critical financial networks and services. In one of the product teams, we are looking for a candidate to complement the team, who brings the right experience and has the drive to go through an accelerated, on the job learning path.

In this role, we expect the candidate to balance time between an active participation in service operation team and working on improvements on the day-to-day routine activities, our tools and the use of big-data to optimize operations.

With oversight from more senior staff, you will be in the front line to manage the service and keep availability and security to the highest standards.

In collaboration with the product teams and with other Specialists, you will propose and work on improvements on how we can optimize and improve the way we operate and support our products.

This will include reduction of manual effort through automation, optimize abilities of tools and use big-data to pro-active detect anomalies before it affects our service.

We operate in a 24 / 7 financial world, which means the role can include weekend hours (No night shift).

What to expect :

Be part of a team of product specialists managing the critical services from the SWIFT Central Control Centre.

Participate in day-to-day monitoring and control activities, problem management and change implementation

Identify problems and use procedures and documentation for the best actions, and participate in the mitigation or resolution

Implement changes in order to enhance products, or to mitigate problems on our products or underlying infrastructure

Identify and automate repetitive and manual tasks in the day to day service operations

Optimize tools and identify opportunities to use big-data to pro-active detect anomalies before it affects our service.

Work with other Specialists to standardize product monitoring dashboards and identify opportunities for synergy between those products

Collaborate with other departments like network services, software systems engineering and development teams to restore availability of services and identify and correct problems

Maintain and improve procedures, processes and documentation relevant to the supported products

Continue to keep up to date on technical and product changes, and new requirements to monitor and support the products and applications

On shift rotation with pay or leave compensation (no night shift)

What will make you successful :

Bachelor Degree in IT / Engineering or equivalent work experience

2-4 years experience in production / technical support.

Fresh graduate who are fast learner with positive attitude will be considered as Associate Specialist

Proven experience with HP-UNIX / Linux

Proven experience with big-data analyses tools like Kibana and ElasticSearch

Experience with Oracle or other DB Platforms

Experience with automation / scripting to optimize operational product management

Good communication skills in verbal and written English

Analytical and methodical in problem investigations and approach

Disciplined and procedure / process oriented

Ability to work under pressure and be part of a multicultural team

Review LinkedIn profile of the people on the list below :

Polly Ip , Talent Acquisition Specialist, APAC

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world.

An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , or veteran / military status.

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