Senior Business Analyst - HSBC Security Services
Hang Seng
Kowloon City, Kowloon, Hong Kong, Asia Pacific


The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.

As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Banking and Markets is an emerging markets-led, financing-focused business that provides investment and financial solutions.

Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance.

Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking a high calibre professional to join our team as a Senior Business Analyst .

Principal Responsibilities

  • Perform business analysis to elicit requirements and create documentation such as Business Requirements Documents, Functional Requirements Documents and Solution Documents for prioritised items
  • Lead or participate in opportunity workshops with existing or potential new clients to capture their current business and technical models and contribute to proposal documents articulating benefits of Broker Outsourcing to facilitate capturing of new business
  • Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary;
  • determining daily priorities; capturing and assessing delivery risk; ensuring efficient and on-time delivery of project tasks and milestones;
  • following proper escalation paths; and managing customer and supplier relationships

  • Manage discussions with internal teams such as the BBD Product, Business Process Improvement, Control and IT teams as well as vendor teams where required to ensure changes are appropriately managed and supported throughout the lifecycle
  • Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level;
  • focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination;
  • integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies

  • Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders such as IT, Product, and operational teams;
  • identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results;
  • recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities


  • Strong written and verbal communication skills
  • Bachelor degree and extensive number of years of practical experience in senior business analyst roles
  • Strong experience and proven track record that can be demonstrated in delivering complex business and IT system related changes and documenting business / functional requirements
  • Flexibility in approach and methodology, and the ability to show initiative and respond quickly to changing situations
  • Ability to manage ambiguity and work to bring clarity to requirements by effectively engaging clients or partners
  • Excellent documentation skills for functional specifications and / or presentations to clients
  • Excellent client facing skills, with experience of managing client relationships either external clients or in a Front Office environment
  • Ability to work in a high-pressure environment and deliver results to a high standard, escalating where required
  • Strong leadership and experience of functional leadership of junior BA resources whilst ensuring approaches and good practices are adhered to (note : this role does not require direct management of any resources)
  • Excellent 360 degree communication skills and interpersonal skills
  • Positive can do’ attitude in all aspects of performing job duties
  • Planning, time management and resource management skills (for small projects)
  • Sound understanding of IT infrastructure and software development lifecycle in the context of system changes
  • Ability to execute role with a high level of autonomy while being mindful of when to seek guidance and approval
  • Knowledge of Markets products and associated post trade operational processes with specific functional expertise in one of Middle Office, Settlements or Asset Services for Cash Equities is highly desirable
  • Diploma in Business Analysis Optional
  • Lean Six Sigma / Green Belt Optional
  • Track record of change delivery using agile approaches is desirable
  • To be considered for this role, the relevant rights to work in Hong Kong is required.

    You’ll achieve more when you join HSBC. / careers

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

    Issued by The Hongkong and Shanghai Banking Corporation Limited.


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