HR Advisory Support Analyst
JPMorgan Chase and Co
Kowloon, Hong Kong

Job Description

The HR Advisory Support Analyst is an important member of the HR Advisory team helping to efficiently process and support entry level HR cases and reporting requests, under the direction of the HR Advisory Support Lead.

Main Responsibilities (include, but are not limited to the following)

1. Case Management, Analysis & Reporting ensures consistent, accurate and timely case processing, report generation and analysis as per established service level agreements (varies depending on complexity of report or analysis required).

2. Risk / Controls observes risk and control policies and practices, anticipates and escalates risk matters promptly, and appropriately engages HRBAs, managers, Employee Relations ( ER’), Corporate Compliance, EAP, Legal or other firm-wide groups as required.

  • 3. Policy, Procedure & Self Service Promotion ensures policies, procedures and / or organizational requirements have been followed;
  • helps train HR and clients on use of HR tools and resources; promotes self-service where appropriate.

    4. Multi-Task & Leverages Resources multi-tasks to deliver own activities from end to end effectively; leverages HR tools and resources to manage case and project components effectively.

  • 5. Communication, Escalation & Customer Focus actively listens; ensures written and oral communications are clear, concise and timely;
  • leverages multiple communication vehicles (i.e., phone, email, Microsoft Office Communicator) at the right time, to engage and keep clients informed.

    6. Prioritize & Create Efficiencies prioritizes work effectively and provides ideas to achieve greater efficiencies.

    7. Planning & Organizing leverages established HR and firm-wide project management tools and resources to execute projects, cases, and reports in an efficient and timely manner.

  • 8. Self-Development displays a commitment to self-development; gradually increases knowledge of the business, HR policies and processes, and assume more complex work over time across varied HR case types;
  • monitors personal development plan using HR tools; takes ownership and responsibility for personal and professional growth and career.

    Experience / Education Requirements

  • Minimum of three years' experience in Human Resources
  • College degree or equivalent experience
  • Financial services experience is essential
  • Applicants who are immediately available to commence employment will be preferred
  • Solid reporting, reconciliation and quantitative skills
  • Knowledge of business applications (i.e., Word, Excel, PowerPoint) are critical
  • Demonstrated organization skills, accuracy and attention to detail
  • Customer service focused; team player; operates with professionalism, urgency, and responsiveness
  • Fluent in verbal and written English
  • Good presentation and communication skills (i.e., clear, concise, timely)
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