Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.
We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Digital Banking
If you aspire to unleash your potential in the digital world and fast track your career in this exciting industry, Hang Seng Digital Banking offers opportunities, support and rewards that will take you further.
We are seeking high calibers to join our team as Assistant Digital Product Manager - Personal e-Banking .
Principle Responsibilities
Assist the Team to formulate / develop digital payment strategies to drive the next generation of digital banking
Coordinate the implementation of key digital initiatives including digital platform migration project
Research and design effective and efficient digital customer journey to ensure the delivery of excellent customer experience through website and mobile as a result to deliver ambitious growth in digital traffic and usage
Work closely with a wide range of stakeholders including business owners, technical teams, legal, compliacneee and external vendors to design and deliver quality services through digital channels
Keep abreast of the best market practice to define the most efficient and customer-friendly UI throughout the entire customer journey
Interpret digital journey and engagement effectiveness, and identify learning, insights and actions
Work according to regulatory compliance requirements including data protection and IT security
Requirements
University degree in Business Administration, Marketing, Computer Science, Information System or a related discipline
Minimum of three years' experience in digital project management and implementation
Keen interest in latest fintech technologies and trends
Knowledge on web / mobile and experience of payment or application development project would be an advantage
Strong business acumen and analytical ability, with self-initiation and drive to achieve excellence
Be open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility
Good presentation and project management skills with proficiency in English and Chinese
Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery
Multitasking skills with organized mindset to handle multiple tasks at the same time
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.
As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.
If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
