Assistant Manager / Senior Officer, Account Services, Technology & Operations
DBS Bank
Queen's Road Central, Hong Kong, China
1天前

Technology and Operations (T&O)enables and empowers the bank with an efficient, nimble and resilientinfrastructure through a strategic focus on productivity, quality &control, technology, people capability and innovation.

In T&O, we managethe majority of the Bank's operational processes and inspire to delight ourbusiness partners through our multiple banking delivery channels.

Responsibilities

Provide support to daily transactionsand monitor staff performance to ensure adherence to SLA agreed with BUs interms of standard service turnaround time, accuracy and correctness and complyto bank policies and regulatory requirements especially for customer acceptancerequirements

Handle internal / external customerenquiry and timely and ensure responsive problem solving / escalate tosupervisor for enquiries from branches and other units / parties withinbenchmark

Provide periodic operational reportsand management reports as required

Perform checking and reconcilement ofgeneral ledgers and other system records on timely basis

Provide suggestions to the supervisoron ways to improve the efficiency and quality of services

Assist team leader to streamline theworkflow and update the operation manual

Provide support in ad-hoc project andassist to conduct testing on various systems enhancements to increase theefficiency and effectiveness in daily operations

Provide guidance and support tosubordinates and monitor actual performance to provide quality services tocustomers

Degree holder

Knowledge of consumer bankingpractices & procedures

Specialized academic qualifications orexperience in general banking operations is an advantage

Minimum 3 years experience in bankingoperations

Good PC knowledge skill

Candidate with less experience will beconsidered as Senior Officer

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