Retail Solution Manager

Louis Vuitton Malletier

Hong Kong

1天前

Position

Position based in the Louis Vuitton Hong Kong regional office and covering Asia Pacific & Japan (17 countries / regions), with business trips in the zone

Lead the retail application team to provide daily operation support on a range of applications including POS, mobile, payment and BI

Facilitate knowledge and information sharing across multiple projects and team members within the application team and ensure quality delivery of projects within defined time frame and budget

Interact frequently with key business departments to ensure responsive reply to business needs and align with business expectations and work closely with Central IS&T to ensure timely address of operation and project concerns and compromise on resolutions and deliverables

Manage external service providers for supply of solutions or resources when required

Profile

Higher Diploma / Degree in Computer Science, Information Technology or other related disciplines

8 or more years of experience in IT project management / support functions, experience in luxury retail will be a plus

Fluent in English, Cantonese & Mandarin

Good business sense and strategic agility

Strong communication and leadership skills, experienced in managing a team of three or more people

Customer service oriented, preferably with good understanding on retail business operation

Strong experience with in-store applications (POS, clienteling, etc.) and payment solutions (online / offline / omnichannel)

Understanding of PCI Compliance requirements in a retail environment

Understanding of Helpdesk Store Support / proven track record and ability to supervise

Xstore Point-of-Service solution

Understanding of IT operations / functions, infrastructure and network architecture

Data mining, reporting and basic understanding of interfaces.

Knowledge of Microsoft Power BI, SQL

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