Position based in the Louis Vuitton Hong Kong regional office and covering Asia Pacific & Japan (17 countries / regions), with business trips in the zone
Lead the retail application team to provide daily operation support on a range of applications including POS, mobile, payment and BI
Facilitate knowledge and information sharing across multiple projects and team members within the application team and ensure quality delivery of projects within defined time frame and budget
Interact frequently with key business departments to ensure responsive reply to business needs and align with business expectations and work closely with Central IS&T to ensure timely address of operation and project concerns and compromise on resolutions and deliverables
Manage external service providers for supply of solutions or resources when required
Higher Diploma / Degree in Computer Science, Information Technology or other related disciplines
8 or more years of experience in IT project management / support functions, experience in luxury retail will be a plus
Fluent in English, Cantonese & Mandarin
Good business sense and strategic agility
Strong communication and leadership skills, experienced in managing a team of three or more people
Customer service oriented, preferably with good understanding on retail business operation
Strong experience with in-store applications (POS, clienteling, etc.) and payment solutions (online / offline / omnichannel)
Understanding of PCI Compliance requirements in a retail environment
Understanding of Helpdesk Store Support / proven track record and ability to supervise
Xstore Point-of-Service solution
Understanding of IT operations / functions, infrastructure and network architecture
Data mining, reporting and basic understanding of interfaces.
Knowledge of Microsoft Power BI, SQL
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