Retail Solution Manager
Louis Vuitton Malletier
Hong Kong


  • Position based in the Louis Vuitton Hong Kong regional office and covering Asia Pacific & Japan (17 countries / regions), with business trips in the zone
  • Lead the retail application team to provide daily operation support on a range of applications including POS, mobile, payment and BI
  • Facilitate knowledge and information sharing across multiple projects and team members within the application team and ensure quality delivery of projects within defined time frame and budget
  • Interact frequently with key business departments to ensure responsive reply to business needs and align with business expectations and work closely with Central IS&T to ensure timely address of operation and project concerns and compromise on resolutions and deliverables
  • Manage external service providers for supply of solutions or resources when required
  • Profile

  • Higher Diploma / Degree in Computer Science, Information Technology or other related disciplines
  • 8 or more years of experience in IT project management / support functions, experience in luxury retail will be a plus
  • Fluent in English, Cantonese & Mandarin
  • Good business sense and strategic agility
  • Strong communication and leadership skills, experienced in managing a team of three or more people
  • Customer service oriented, preferably with good understanding on retail business operation
  • Strong experience with in-store applications (POS, clienteling, etc.) and payment solutions (online / offline / omnichannel)
  • Understanding of PCI Compliance requirements in a retail environment
  • Understanding of Helpdesk Store Support / proven track record and ability to supervise
  • Xstore Point-of-Service solution
  • Understanding of IT operations / functions, infrastructure and network architecture
  • Data mining, reporting and basic understanding of interfaces.
  • Knowledge of Microsoft Power BI, SQL
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