Handle customer enquiries in a timely manner from different digital channels, including Email, Web Chat and Letter etc.
Maintain good customer relationship and promote the company's service
Liaise with internal departments to ensure proper resolution of customer enquiries
Address customer feedback / complaints profressionally
Logging all customer queries in a clear and concise manner and adhering to interanl SLAs for follow ups and response times
Handle soft complaints from customers and liasis with interal departments to resolve the customers within specified timelines
Reply or follow up incoming correspondence and emails.
Build and maintain good relationship and teamwork within the team
Higher Diploma, Associate Degree or University Degree holder
At least 2 years working experience in contacr center and / or insurance industry
Good command of spoken and written English and Chinese & PC skills
Good interpersonal skills, self-initiative with a passion for customer centricity
Attentive to details, well-organized with good problem solving skills
IIQE I and II insurance license preferrred
Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?
Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.