Senior Travel Consultant-(220000US)
The mission of the CWT Travel Counselor is to Deliver the Perfect Trip so that CWT can sustain optimum results for clients and shareholders.
You are specifically responsible for delighting the traveler / travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.
You delight the Traveler / travel arranger
Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
Connect with the caller to build trust and credibility even if the person is unknown.
Be a trusted advisor by offering informed and insightful recommendations which provide the very best Traveler experience in each situation.
You build CWT’s commercial value
Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
Remain current on value we provide to each customer.
Adapt and change as requirements of the business change.
You strengthen the CWT brand
Represent the CWT brand in how you work on a day-to-day basis.
Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each Traveler / travel arranger feel special.
Must have experience in reservations and ticketing in corporate & leisure travel
Must be proficient in Galileo, Sabre, Abacus or Amadeus GDS
Strong interpersonal and communication skills
Excellent English, Cantonese & Mandarin both written and oral essential