Responsible for entire post-sales service support cycle
Fulfilling customer needs with existing company products or customized solutions
Assists customers to get on-board to company’s service
Maximize revenue and service quality based on company products and to facilitate customer relationship by providing service management professionally and efficiently
Gain the trust from customers and keep customers highly confident in the services offered
Balance all the aspects and maximize the customer satisfaction and company profit while keeping the pre-sales and operation in good shape
Communicate with sales and marketing, operations, infrastructure, product teams
Balance the expectations in between our teams and the customers.
Regularly communicate with assigned accounts and expectation setting
Negotiate priorities appropriately with customers.
Serve as a reliable, accessible and effective escalation point for the customer on operational matters and implementation progress
Degree holder in Engineering / Computer Science / Information Technology
At least 5 years experience in ISPs, MSSPs, hosting providers, or Internet solution vendors
CCIE / CCNP / JNCIE / JNCIP certificate is a plus
GIAC / CEH / CISSP certificate is a plus
Solid experience and knowledge in TCP / IP, IGPs, BGP, GRE and DNS is a must
Experience in BGP peering / transit routing policy management and tuning is a must
Experience in planning, configuring and troubleshooting SP networks is preferred
Experience and knowledge on DDoS mitigation technologies and solutions is a huge plus
Sound knowledge on modern Internet technologies and businesses
Excellent presentation and communication skills
Good command of both English and Chinese
Technical and customer oriented
Strong customer and operation sense.
Strong analytical and problem solving skills
Excellence in project and time management
Occasionally travel to other offices or customer sites
One of the Global Network Service Provider that provides network / internet security solutions, is now seeking Network Security Specialist to join their team in Hong Kong.