Network Security Specialist
Central, Hong Kong


  • Responsible for entire post-sales service support cycle
  • Fulfilling customer needs with existing company products or customized solutions
  • Assists customers to get on-board to company’s service
  • Maximize revenue and service quality based on company products and to facilitate customer relationship by providing service management professionally and efficiently
  • Gain the trust from customers and keep customers highly confident in the services offered
  • Balance all the aspects and maximize the customer satisfaction and company profit while keeping the pre-sales and operation in good shape
  • Communicate with sales and marketing, operations, infrastructure, product teams
  • Balance the expectations in between our teams and the customers.
  • Regularly communicate with assigned accounts and expectation setting
  • Negotiate priorities appropriately with customers.
  • Serve as a reliable, accessible and effective escalation point for the customer on operational matters and implementation progress
  • Requirements

  • Degree holder in Engineering / Computer Science / Information Technology
  • At least 5 years experience in ISPs, MSSPs, hosting providers, or Internet solution vendors
  • CCIE / CCNP / JNCIE / JNCIP certificate is a plus
  • GIAC / CEH / CISSP certificate is a plus
  • Solid experience and knowledge in TCP / IP, IGPs, BGP, GRE and DNS is a must
  • Experience in BGP peering / transit routing policy management and tuning is a must
  • Experience in planning, configuring and troubleshooting SP networks is preferred
  • Experience and knowledge on DDoS mitigation technologies and solutions is a huge plus
  • Sound knowledge on modern Internet technologies and businesses
  • Excellent presentation and communication skills
  • Good command of both English and Chinese
  • Technical and customer oriented
  • Strong customer and operation sense.
  • Strong analytical and problem solving skills
  • Excellence in project and time management
  • Occasionally travel to other offices or customer sites
  • Our Client

    One of the Global Network Service Provider that provides network / internet security solutions, is now seeking Network Security Specialist to join their team in Hong Kong.


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