Team Head, Card Security
Dah Sing Bank
Hong Kong

Main Responsibilities :

  • Ensure all operation activities being complied with the requirements of established policies, guidelines, card schemes and regulators;
  • Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures with continual identification of improvement opportunities;
  • Assume full management responsibility for all daily activities, including investigation, risk assessment, card suspension and replacement, development / refinement of fraud detection rules and parameters (including recommendation of security enhancements to Head of CCD), Operation Policies / Guidelines update as well as participation in project developments.
  • Mobilize resources to well support daily operations to ensure the activities running smoothly in a good quality.
  • Develop and implement security measurements to protect the Bank from the risks of operation failure;
  • Maintain technical knowledge by reviewing card schemes’ publications;
  • Drive initiatives in the teams from time to time in order to increase the productivities with less resources;
  • Monitor the progress of product and system developments against targets;
  • Utilize skills in daily operations to lead the teams in change processes so as to strengthen staff adaptability;
  • Support Department Head and undertake the assigned roles and tasks.
  • Job Requirements :

  • Degree holder in Business Administration or related discipline with proven and solid relevant experience in card security areas with at least 5 years or HKCEE passed with at least 10 years’ relevant experience in fraud control with at least 5 years in managerial level.
  • Familiar with card fraud operations in respect of card schemes;
  • Strong leadership with hands on experience to manage complex and competing priorities;
  • Effective communication and presentation to senior management and cross-functional stakeholders;
  • Pleasant, dynamic, initiative and result-oriented;
  • Good command of written and spoken English and Chinese;
  • Proficient in MS Word, PowerPoint and Excel
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