Assistant Manager, Digital Customer Engagement
AXA
HONG KONG
4天前

Responsibilities

  • Analyse & understand the customer through research, interviews and regular feedbacks
  • Leading the creation of new products, and in charge of its design and functionalities
  • Work with business owners to prioritize the products and define the overall product roadmap
  • Define the project schedules, manages team activities, and determines team values and priorities
  • Understanding key business drivers, taking a holistic view of business needs & gathering business requirements, identifying opportunities and evaluating them to implement effective and efficient business solutions
  • Participate as a product owner in agile ceremonies, being the voice of business
  • Managing the technology team interface & liasing with the technology teams to clarity of requirements
  • Ensure timely implementation and quality delivery of products and functionalities
  • Manage user acceptance testing, support implementation and go-live issue resolution
  • Ensure key delivery issues / risks are identified and establish proper mitigation / actions
  • Communication and training needs analysis, providing content and context for user guides and other training materials, delivering to the end users
  • Collaborate to provide project management methodology by measuring against success metrics and incorporate lessons learned
  • Capturing and sharing insights and learning to ensure continuous improvement
  • Requirements

  • Bachelor of Business Administration, computer science, engineering or equivalent
  • At least 4-5 years of experience in business analysis & 2 years of digital transformation projects as a product owner
  • Tech savvy, with quick learning and adapting to changes easily
  • Previous working experience with UX / UI designers which developing new products, preferably an E2E customer journey
  • Ability to face clients and business stakeholders to advocate our product to customers
  • Optimistic, open to constant learning, resilient and persistent
  • Ability to coach, mentor and guide junior team members
  • Good communication skills to be able to interact with all levels of business
  • Good problem solver with a positive mindset, able to navigate through uncertainty during development phase
  • Solid knowledge of Agile development, especially Scrum or Kanban
  • Previous experience on Scrum master would be an advantage
  • Fluent in English, Cantonese & Mandarin
  • About AXA

    Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?

    Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

    In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

    ABOUT AXA HONG KONG AND MACAU AXA Hong Kong and Macau, a member of the AXA Group, prides itself on serving over million customers 1 in the region.

    In addition to being the #1 global Property & Casualty commercial lines insurer 2 , we are also one of the largest health protection providers in Hong Kong and Macau.

    Empowering people to live a better life’ is the goal of AXA Hong Kong and Macau, which is reflected in everything we do.

    We are one of the most diversified insurers, providing a full range of coverage for individual and commercial customers.

    We offer all-round, integrated solutions across Life, Health and Property & Casualty to address all their insurance needs.

    AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued.

    We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

    1 Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited

    2 AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL’s insurance and reinsurance operations combined What We Offer

    We offer excellent career prospects and attractive remuneration package to the right candidates.

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