Assistant Manager, Client Care - HSBC Life
Hong Kong
source : eFinancialCareers Ltd.

Assistant Manager, Client Care - HSBC Life

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.

As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment.

We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients.

The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as an Assistant Manager, Client Care.

Principal Responsibilities

  • To investigate and respond to customer complaints and provide suitable resolutions
  • Seek ways to improve the effectiveness of customer's interactions with HSBC; thereby reducing the volume and severity of complaints
  • To identify and report complaints and other customer feedback trends which indicate where services or processes need review
  • Ensure customer complaints are escalated to senior management or regulatory bodies or HSBC group as appropriate, in line with policies
  • Requirements

  • University Graduate
  • Solid years of working experience in customer complaint handling within Life Insurance or Banking industry
  • Strong negotiation, influencing and interpersonal and negotiation skills
  • Self-motivated, able to work under pressure and tight deadlines
  • Totally customer focused mind-set and good commercial orientation
  • Fluent in English and Cantonese. Proficiency in Mandarin is an advantage
  • Excellent written communication skills in Chinese and English
  • Proficient in Microsoft Office
  • You’ll achieve more when you join HSBC.

    http : / / / careers

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

    Issued by The Hongkong and Shanghai Banking Corporation Limited.

    Job-ID : 0000GSMO klVZkH8S8phMyF56 Datum der Veröffentlichung : 13 Jan 22


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