Customer Service Executive
Kerry ESG (HK) Company Limited
Hong Kong, Hong Kong
4d ago

Customer Service Executive (req382)

Responsibilities

  • Act as first contact point for customer enquiries relating to fulfilment and shipments
  • Assess ticket resolution time-frames and coordinate resolution with internal parties, make sure all the services are in line with the Service-Level Agreement (SLA)
  • Provide updates on order shipment status & proactively escalate as needed to ensure successful and timely ticket resolution
  • Manage and resolve order fulfillment issues related to both warehouse service and client requirements
  • Co-ordination with local and overseas clients and internal parties for stock control & logistics arrangement
  • Collaborate with other team functions to ensure essential information is communicated among teams
  • Requirements

  • DSE or above with minimum 1-2 years' relevant experience in a customer service or operations support
  • Strong customer service skills with customer-first outlook
  • Proficiency in both written and spoken English and Chinese
  • A team player with a proactive, service-oriented, figure-it-out attitude
  • Ability to multi-task and work well under a pressured and fast-paced environment
  • Good attention to detail, organized with good time management
  • Extensive use of MS Office including EXCEL, and customer service platforms such as Freshdesk, Zendesk. Experience with Slack is an advantage
  • We are an equal opportunity employer and welcomes applications from all qualified candidates. All personal data will be kept in the strictest confidence and will be used for recruitment purpose only.

    All applicants maybe considered for other suitable positions in the Kerry Group and its members. All personal data of unsuccessful candidates will be destroyed.

    我們是平等機會僱主 歡迎所有合資格人士申請職位 申請人所提交之個人資料將絕對保密及只作招聘用途 是次申請或將用作考慮嘉里物流及所屬成員其他合適之空缺 所有未能成功獲聘者之個人資料將被銷毀

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