Operations Manager @ Global IT Solution Provider (1 million above)
Spring Asia
香港, Australia
4天前
source : JXT

About the Company

My client is a leading well-established IT solution provider with facilities covering Europe and APAC. With the expansion in Hong Kong, they are now looking for an Operations Manager to join their team and report to the Managing Director directly.

About the Role

  • Accountable for all the site Operations activities including facility management, security, health and safety, customer service and project management
  • Supporting the Managing Director on preparing OPEX budgets for operations Service; accountable for managing the operational budgets stay within set target
  • Ensure internal operations team providing service that meets or exceeds customers Service Level Agreement and manage customer relationship from a service delivery and service continuity perspective
  • Design, implement and drive a Business Continuity Plan and liaise with local authorities and stakeholder on a regular basic
  • Responsible for incident management on a 7x24 basic and ensuring escalation procedures are well developed and followed at all times
  • To support London Sales and Customer Services teams in Customer meetings and participate in senior level pre-sale engineering support activity
  • About the Candidate

  • Degree or above in Facilities Management, Engineering or related discipline
  • Experience in managing a sizable team in IT / Telecom / Property environment
  • Experience in client facing and client onboarding with strong engineering competence
  • Solid knowledge in Electrical systems, power distribution units, power management modules, and static switches and power production plants
  • Excellent communication and reporting skills
  • Able to attend work outside of usual working hours when sudden incidents occur
  • Interested parties please send your resume to philip.cheng springasia.com

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