Central, Hong Kong IslandWe're currently seeking a Helpdesk Analyst to join our business offering excellent exposure and career opportunities.
Protiviti are looking for skilled candidates for the following role : The CompanyOur client is a large private equity American investment firm, focusing on leveraged buyouts and investment funds specializing in growth capital, venture capital, public equity and debt investments.
The Role(Fresh Grade or 1-2 years' experience welcome)As a Helpdesk Analyst, the role is responsible for providing 1st and 2nd line support to our Investment Professionals and Executive Assistants based in HK office, as well as ad hoc remote support to various other users in multiple international locationsReporting to : head of International IT Infrastructure and APAC IT ManagerGeneral TasksProvide 1st & 2nd level support of all incidents and service requests of all IT systems / servicesIT support via remote control and telephone support"At desk" supportProvide floor walking support to the firm on a rota basis and log all incidents and requests that arise through floor walkingSupport international offices with equivalent servicesAccurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solutionEnd to end ownership of all IT tickets including being responsible for all communication and the technical resolutionFollow the escalation process to ensure a consistent and professional IT support service is offered to the firmManage all end user administration such as joiners, leavers etcConfiguration and asset managementKnowledge managementManagement and support of laptopsManagement and support of remote workingManagement of user administrationMobile operating systems (IOS, Blackberry and Android)Planning and initiating the connection to international offices via in-
house video conferencing systems for meetings and interviewsYour Profile1-2 years' helpdesk experience. (Fresh graduate with IT Degree will also be considered).
Fluent English is essential.Windows 7 and Apple MACMicrosoft Office 2010 or 2013 with Exchange backendBasic networking knowledgeBasic hardware knowledgeVideo conferencing knowledgeAbout ProtivitiProtiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future.
Through our network of more than 70 offices in over 20 countries, Protiviti and its independently owned Member Firms provide clients with consulting solutions in finance, technology, operations, data, analytics, business performance improvement, risk and internal audit.
As a Protiviti consultant, you will not only work on interesting business issues with world-class companies, but you will also have access to training and networking opportunities to accelerate your expertise.