CIB Operations - APAC Swap Client Service Middle Office - Vice President
JPMorgan Chase and Co
Kwun Tong, Kowloon, Hong Kong

Job Description

The Swap Middle Office team provides operational support for both Equities and Fixed Income swap activity, working with the business, technology and external clients to provide a positive experience.

The successful candidate will join an external client facing team who are primarily responsible for providing superior client service and to ensure all operational controls are followed.

The successful candidate will be required to partner with our clients, as well as with our internal teams; Front Office, Product Development, Product Control, Client Service, Sales, Corporate Actions, and Technology.

There will be continual opportunities to be involved with a variety of initiatives across the organization and to contribute towards a rapidly evolving environment

Job Description

  • Manage Middle Office teams responsible for end to end support on Synthetics & Cash Prime
  • First point of contact for escalations from external clients on all operational issues including : valuations, collateral, settlements, documentation, audit, technology, account set up and legal documentation, client reporting
  • First point of contact for Senior Front Office Trading and Sales executives on Swap trade bookings / issue resolution
  • Define and execute agenda for external clients, including best practice reviews, KPIs, surveys, and STP rates
  • Attend quarterly review meetings with external clients
  • Coordinate with global partners in middle office and client service to help drive process improvements, system changes and improve / maintain our client relationships
  • Communication of open issues to our clients and internal partners in a clear and concise manner, ensuring a full understanding of the issue
  • Manage client queries, ensuring they are investigated and resolved in a timely fashion
  • Manage trade life cycle : allocations, settlements, corporate actions, affirmations & regulatory reporting
  • Identify opportunities for process improvement and work with the relevant partners to deliver to the business
  • Apply MIS and trend analysis to identify the root cause and partner with internal teams to resolve the issue
  • Work closely with external clients, settlement teams and third party institutions to settle client trades
  • Liaise with clients and internal teams to ensure timely and accurate trade capture
  • Qualifications

  • Minimum 8 years of experience in financial industry with relevant experience in Equities / Synthetic Prime Middle Office or Trade Support
  • Strong knowledge of Synthetic Prime, Equities, Bonds, and Swap products; and their relevant process flows is a necessity
  • Excellent communication and interpersonal skills with the ability to develop strong working relationships with marketers, external clients, traders and other support teams
  • Must be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary
  • Strong leadership skills with the ability to take ownership and responsibility
  • Skillset to properly escalate issues to management, controls team and front office sales and trading teams.
  • Positive Can Do attitude
  • Self-motivated and proactive with the proven ability to work accurately and under pressure to meet deadlines
  • Ability to drive and manage global initiatives and projects driven by the business, industry or operations
  • Strong communication skills required for quarterly review meetings with clients
  • Strong analytical and problem solving skills, including the ability to understand the external client’s perspective when applying solutions
  • Strong organizational and prioritization skills with ability to work independently and multi-task in a fast paced environment
  • Creative problem solving with a focus on improving / maintaining client relationships
  • Exceptional attention to detail
  • Good understanding of derivatives regulatory knowledge is an advantage
  • Must have strong PC skills with particular emphasis on Microsoft excel, formula construction, and excel reconciliation solutions
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