NOC Supervisor
PCCW Enterprises Limited
Hong Kong

The NOC Supervisor is accountable for leading a team of shift staff in the service restoration of IPLC, IEPL, Managed Data Service, IPVPN, GIA, Customized Network Services, Cloud service and Unified communications in Global Service Operation Center

Roles & Responsibilities :

  • Perform 7x24 round-the-clock to ensure that service level are maintained for Global Service Customers by monitoring performance and on spot technical advice / instructions to guarantee customer satisfaction.
  • Manage the team members to provide timely progress update / incident management / operation request for Global Service
  • To ensure that circuit / service restoration are effected during circuit outages to meet targets agreed with customers by making proper decisions, negotiation and coordination with distant administrations and other departments.
  • To reduce the service / circuit outages downtime by making proper decisions on escalation to appropriate parties.
  • To ensure the customer network services are maintained in a professional manner by guiding, training and motivating the staff.
  • To contribute to the efficiency and effectiveness of the centers by reviewing and recommending new techniques and operating methods.
  • To support the preventive and corrective measures of center facilities and global service
  • To manage physical and environmental conditions of PCCW Global Network / Service Operations Center in a safe place
  • Comply and act in accordance with PCCW Global Network Operation Center information security policy and PCCW Group policies on Personal Data Privacy
  • Other related duties as assigned
  • Requirements :

  • University Degree in Electronic / Information Technology Engineering with 4 years’ experience in Data Center / Data communication field OR Certificate in Electronic / Electrical Engineering or City & Guild Full Technological Certificate with 8 years relevant experience in data communication field
  • In depth knowledge of digital transmission standard, and familiarity with fault management techniques / procedures.
  • Proved people management in different level of people
  • Strong leadership on both vendor management and communication skillset ability to lead and motivate subordinates
  • Customer-oriented initiative, self-motivated and able to work under pressure
  • Detail oriented and organized with the flexibility to manage multiple priorities effectively
  • Analytical problem solving skills with an ability to get to the root cause quickly
  • Cisco Certified Network Associate (CCNA) is preferable
  • Good oral / written communication skills (clarity and conciseness) in both English and Chinese
  • 申請
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