Gogovan (HK) - Assistant Team Lead, Customer Service
Gogovan (HK)
Hong Kong
4天前
source : Happyer

Who we're looking for

Are you interested in providing a better transport experience for Hong Kongers? Gogovan is looking for an Assistant Team Lead, Customer Service that can help them achieve their mission - to explore and expand the frontiers of freight!

What you will be doing

  • Oversee the day-to-day operation of the center operation
  • Allocate manpower resources
  • Motivate frontline to improve performance
  • Ensure KPI is met with the guidelines and standard
  • Identify existing and potential obstacles in CS Team
  • Reply to customers’ comments and complaints via email and other online platforms
  • Perform professional customer service and create a good experience for our customers
  • Who you are

  • Holder of Associate’s Degree or above
  • Minimum 1-2 years experience in a call center
  • Excellent command of written and spoken Chinese and English
  • Proficient in MS Office
  • Able to anticipate obstacles and take initiative to solve the problems
  • Experience in leading a team
  • What we offer

  • Competitive salary package
  • Attractive bonuses
  • Birthday leave
  • Medical and dental insurance
  • Attractive attendance bonus & other incentive bonus
  • Free flow of snacks and soft drinks
  • Energetic work environment
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