IT Support and Helpdesk / System Engineer / Network and Security Engineer / Operator
Hong Kong

Job Description

Senior / Junior) IT Support and Helpdesk (inhouse)

Key Responsibilities :

  • Conduct daily operation tasks such as support call handling end user support and system account maintenance;
  • Maintain a high degree of customer service for all support queries to all executives and end-users;
  • Solid experience in Windows and general office desktop applications;
  • Good interpersonal and communication skill;
  • Stable, mature, responsible and hard-working.
  • System Administrator - all-round (inhouse)


  • Hardware / software setup, maintenance and trouble-shooting
  • Provide hardware, software, Database and network support
  • Coordinate with vendors on hardware and software purchase / maintenance
  • Manage IT asset and server hardware inventory
  • Documentation of network and IT infrastructure
  • Vendor and Project management
  • Follow up ad-hoc task
  • System Engineer (Window x1, Linux x1), (inhouse)

    Responsibilities :

  • Perform Window / Linux system administration including system setup and backup, software installation, patch upgrade, systemmonitoring and health checks.
  • Responsible for system troubleshooting and performance turning.
  • Manage capacity monitoring on system and applications.
  • Provide advice and consultancy service to project team with systemarchitecture design.
  • Revise technical standard guidelines adhering to Internal IT auditregulations.
  • As a technical advisor for junior system administrator.
  • Responsibilities :

  • Manage network equipment and configuration
  • Perform network administration & support tasks
  • Investigate and resolve network problem and incident
  • Monitor network performance, maintain network stability and availability
  • Perform network infrastructure planning, installation, deployment, maintenance, support and troubleshooting
  • Create and maintain documentation of network diagram, network configuration, network mapping, processes and service records.
  • Information Security Engineer

    Responsibilities :

  • Support and maintain security solutions including, antivirus, privileged access, next generation firewall, web application firewall, endpoint encryption
  • Work with IT operations to monitor and identify security issues
  • Conduct regular security assessment on IT systems
  • Create and maintain security standards and guidelines for technical platforms including OS, web application platform and network devices
  • Assist the Information Security Manager on the following tasks
  • Information security incident response
  • Administration of security awareness training program
  • Identify and manage security risks of business functions and processes
  • Job Requirement :

    Senior / Junior) IT Support and Helpdesk (inhouse)

    General Requirements :

  • Higher Diploma or Degree holder in Information Services or related disciplines;
  • Min 1 years' experience in providing helpdesk support / back office operations;
  • Solid experience on Active Directory is a big plus
  • Cantonese is a MUST
  • Good command of written and spoken English and Mandarin is a plus.
  • Fresh graduate welcome with jobs training consider as Junior
  • More experience with infrastructure will be as IT Manager
  • System Administrator - all-round (inhouse)


  • Higher Diploma or Degree in Computer Science or related discipline
  • Minimum 4 years working experience related to IT support and troubleshooting
  • Good command of written and spoken English and Chinese, including Putonghua
  • Strong analytical and problem solving skills
  • Good communications skill and self-motivated
  • Able to work independently
  • Technical Skills

  • Good infrastructure skills (Cloud, AWS, Windows, VMWare, Linux, Veeam, Networking, HA Soultion)
  • Scriping like Windows Powershell / Linux Shell scripts, or others scripting tools
  • Knowledge in Firewall, Switches, SAN, MSSQL, MYSQL, VOIP, VPN
  • System Engineer (Window x1, Linux x1), (inhouse)

    Requirements :

  • Degree holder in information technology, computer science or related discipline
  • Minimum 2 years working experience in Windows XP / 7, Window 2008Server
  • Prefer but not a must on Redhat Linux 6 system administration
  • Solid knowledge in technical infrastructure environment and experience in system architecture design
  • Proficiency in window / shell scripting
  • Experience in blade server system administration, VM and Lotus Notes is a plus.
  • Self-motivated, and willing to work under pressure to meet deadlines
  • Experience in IT inventory management and IT operation automation is an added value.
  • Network Engineer Requirements :

  • Higher Diploma or above in Network Telecommunication or related disciplines
  • Certificate holders CCNA and CCNP would be an advantage
  • Minimum 3 years relevant working experience in network administration and project implementation
  • Familiar with TCP / IP networking, LAN / WAN architecture and routing, Cloud networking
  • Solid hand-on experience on firewall (Cisco / Fortinet / Checkpoint), switching, routing and wireless
  • Knowledge of the network security system and their functionalities
  • Good command of both written and spoken English and Chinese
  • Information Security Engineer

    Requirements :

  • Degree or above in Computer Science or equivalent
  • Minimum 3 years of relevant IT, cyber security and risk management experience
  • Experience with IT audits, cloud computing, IT / security frameworks (e.g. ISO27001, COBIT) is an advantage
  • Holder of security certifications, e.g. CISSP, CISA, CCSP, CCSK, CEH, CompTIA
  • Excellent analytical skills with good command written and spoken English and Chinese including Mandarin
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