Senior Client Manager
TKO, Hong Kong

Key Roles and Responsibilities :

  • Generate demand by assisting clients to identify current needs and then effectively articulate how Dimension Data can add value through our services and solutions.
  • Pursue leads identified by aligned Lead Generation Reps.
  • Minimise churn and maximise retention in assigned accounts.
  • Influence and work closely with vendors to achieve required results.
  • Take ownership of a range of clients within the assigned segment.
  • Develop open and effective channels of communication in with each client within the assigned account.
  • Encourage revenue growth by inspiring clients to additional services.
  • Takes ownership of a range of accounts within the assigned segments.
  • able to determine the best solution requirements for each client that can be deployed by other departments.
  • Develop and / or align governance and compliance policies in own practice area to identify and manage risk exposure liability.
  • Monitor and control financial governance and compliance throughout an area of specialisation in order to manage financial cost.
  • What will make you a good fit for the role?

    Required Experience :

  • over 8 years of relevant experience in a similar role in a similar environment
  • Relevant Degree or Advanced Diploma
  • Post-graduate qualification would be advantageous
  • Relevant vendor certifications
  • Proven experience in a sales environment and / or customer service role
  • Excellent sales and client engagement experience coupled with a good understanding of business, sourcing and technology market
  • Proven experience negotiating with clients and vendors
  • Good experience with business to business and business to consumer sales techniques
  • Experience providing mentoring and coaching to less experienced client managers
  • Excellent experience analysing commercial information
  • Experience working with contact platform
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