Bachelor’s Degree in Computer Science, Electronic or Electrical Engineering preferred.
Minimum of 5-years in a customer service / technical support field with direct customer contact
Ability to prioritize, multitask and follow established procedures to attain positive results while resolving customer issues
Ability to learn and conduct electronic fault finding to component level
Knowledge and experience using diagnostic test equipment such as Multi-meters and Oscilloscopes
Ability to handle customers with tact and patience
Must have strong attention to detail, analytical, and problem solving skills
Self-motivated individual with the ability to take ownership of the assigned responsibilities and bring to completion with minimal direct supervision
Basic computer support experience and a basic understanding of the principles of network security and the following technologies XML,.
NET Framework, Web services, TCP / IP protocols and internet connectivity.
Previous experience in leading teams highly desired
Language skills for spoken and written communications English, Mandarin, Cantonese. Spoken and written Japanese highly desired.