Technical Support Specialist
Besteam Personnel Consultancy Limited

Bachelor’s Degree in Computer Science, Electronic or Electrical Engineering preferred.

Minimum of 5-years in a customer service / technical support field with direct customer contact

Ability to prioritize, multitask and follow established procedures to attain positive results while resolving customer issues

Ability to learn and conduct electronic fault finding to component level

Knowledge and experience using diagnostic test equipment such as Multi-meters and Oscilloscopes

Ability to handle customers with tact and patience

Must have strong attention to detail, analytical, and problem solving skills

Self-motivated individual with the ability to take ownership of the assigned responsibilities and bring to completion with minimal direct supervision

Basic computer support experience and a basic understanding of the principles of network security and the following technologies XML,.

NET Framework, Web services, TCP / IP protocols and internet connectivity.

Previous experience in leading teams highly desired

Language skills for spoken and written communications English, Mandarin, Cantonese. Spoken and written Japanese highly desired.

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