Operations Planning Senior Associate/ Assistant Manager (HK)
Klook
Hong Kong, Hong Kong
1天前

What you'll do?

  • Engage various internal and external stakeholders to support cross-functional projects to optimize service delivery and operational processes
  • Involve in process optimization within supply & operations department (e.g. booking and customer service operations)
  • Support the design and implement review and improvement initiatives on the booking process
  • Work with Business Development teams to redesign merchant onboarding and merchant operational processes such as contracts, settlements, content editing, data reporting etc
  • Design metrics to monitor and improve the service delivery
  • What you'll need?

  • 3-5 years experience preferably in industries like travel, ecommerce, logistics or tech startups
  • Strong change management skills with track records of delivering cross-departmental projects
  • Experience in process design / engineering / optimisation is preferred
  • Strong analytical skills. Excel proficiency highly preferred.
  • Fluent in spoken and written English and Chinese.
  • Eager to work in small team and fast-paced environments
  • A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required
  • Globally-minded and comfortable working with people from different cultural background and in different time zones
  • Bachelor's degree or above
  • What you'll get?

  • An environment that values honesty, transparency and respect with awesome co-workers across Asia
  • The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future
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