Operations Support Officer - Broking Services
HSBC Group
Hong Kong, China


Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Within Retail Banking and Wealth Management, Broking Services provides full investment services in stocks, bonds, currencies, precious metals, commodities and derivatives to retail, corporate customers and financial intermediaries.

As a leading full service broker dealer in Hong Kong, our investment services include advisory, execution, risk and portfolio management, custodianship, and margin financing.

We are currently seeking a high caliber professional to join our team as Operations Support Officer.

Principal responsibilities

Provide first desk support to HSBC Broking Services including software, desktops, laptops and network problems

Prepare and configure desktop or laptop to various departments

Be a system profile administrator and network shared drive administrator within HSBC Broking Services.

Be an administrator to update and maintain HSBC Broking Services internal web sites

Assist manager and able to arrange with various departments to retrieve relevant data, adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices

Propose and develop technical solutions to automate repetitive tasks using computing scripts to streamline labour intensive tasks

Assist manager to perform tasks such as front and back office system testing for project implementation

Assist manager to prepare materials for training and reporting

Manage procurement and market data invoices and reporting

  • Prepare communication letters to external customers
  • Requirements

    Non Degree Tertiary or above qualification with experience in operations and desk support

    Solid experience and excellent knowledge in Microsoft Operating System to manage massive customer data

    Basic PC knowledge. Knowledge in HTML, macro and computer scripting language is preferred

    Good communication and interpersonal skills

    Fluent in written and spoken Chinese and English

    You’ll achieve more when you join HSBC.

    Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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