Assistant Systems Specialist

PCCW Enterprises Limited

Hong Kong HK, HK

4d ago

Assistant Systems Specialist

Job Description

Supervises day-to-day helpdesk operations

Ensures cross communications between IT teams and users

Creates and reviews escalation procedures

Ensures service levels are maintained

Identifies, researches, and resolves complex technical problems

Documents, tracks, and monitors problems to ensure resolution in a timely manner

Maintain up-to-date helpdesk knowledge base

Responsible for helpdesk reports

Requirements

High Diploma is required, Bachelor Degree is an advantage

Knowledge of call center telephony and technology

Customer-service oriented with a problem-solving attitude

Excellent written and verbal communications skills

At least 2 years of post-qualification IT experience is preferred

1 years of helpdesk supervision

Good command in Cantonese and English, Putonghua is an advantage

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