Assistant Sales Manager - Event Booking Centre
Marriott Hotels
Hong Kong, Hong Kong
3天前

Posting Date Nov 19, 2021

Job Number 21136431

Job Category Sales & Marketing

Location JW Marriott Hotel Hong Kong, One Pacific Place-88 Queensway, Hong Kong, Hong Kong, Hong Kong VIEW ON MAP

Brand Marriott Hotels Resorts

Relocation? N

Position Type Management

Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.

As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.

With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.

Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Assists the property’s Banquets / Catering Department in the property's reactive and proactive sales efforts with a focus on group and catering accounts.

The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand’s service strategy and applicable brand initiatives in all aspects of the sales process.

Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases.

Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service.

Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major;
  • no work experience required.

    CORE WORK ACTIVITIES

    Maximizing Revenue & Managing Profitability

  • Solicits / books local catering business and develops group business.
  • Assists in completing and distributing catering sales revenue and operation budgets and revenue forecasting.
  • Tracks booking goals on a weekly basis and compiles incentive reports for distribution to catering leaders.
  • Ensures that booking guidelines are followed and that catering leaders are maximizing space and revenue.
  • Supports management team in creating and implementing a catering sales / marketing plan addressing revenue, customers and market.
  • Managing Sales Activities

  • Assists with selling, implementation and follow-through of catering promotions.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Sells menu items, beverages, wines, and facilities including destination services, business center, and audio-visual services.
  • Demonstrates knowledge and proficiency of how and when to impose deadlines and delegate tasks.
  • Ensures catering leaders are generating lost business reports.
  • Manages the catering sales efforts for the property including local and group / catering business.
  • Distributes catering and group contracts before group arrival.
  • Understands competitor offerings and effectively sells against them.
  • Providing Exceptional Customer Service

  • Interacts effectively with guests / clients, sales and kitchen, vendors, competitors, local community, catering associations and other property departments in order to ensure guest satisfaction.
  • Supports company’s customer service standards and property’s brand standards.
  • Participates in and practices daily service basics of the brand.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program / event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
  • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program / event.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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