Senior Customer Service Officer
AXA Bank
HONG KONG
6d ago

Description

  • Handle daily incoming premium collection with service vendors’ coordination
  • Conduct reconciliation and maintain accurate payment records of transactions
  • Handle payment related enquiries and answer emails in a timely and professional manner
  • Provide administrative supports to the Customer Payment team
  • Conduct regular AML checking
  • Liaise closely with other functional teams (e.g. Finance, Policy Admin., CS) to deliver quality and excellent customer payment services
  • Assist the manager to streamline payment process to improve efficiency
  • Qualifications

  • Diploma holder or above in any discipline
  • Minimum 2 years relevant working experience, preferably in Insurance and Financial Industry
  • Responsible, logical, accuracy and attentive to details
  • Proficiency in Microsoft Word and Excel
  • Good command of spoken and written English and Chinese
  • Customer-oriented, flexible and able to work independently
  • Candidates with less experience will be considered as Customer Service Officer
  • About AXA

    Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?

    Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

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