Manager Client Management Ngau Tau Kok Kowloon Indeed com
Cigna
Ngau Tau Kok, Kowloon City, Hong Kong
2天前
source : Fidanto

It s fun to work in a company where people truly BELIEVE in what they are doing We re committed to bringing passion and customer focus to the business The incumbent will act as a Client Management Manager to develop both tactical and strategic relationships with the client broker contacts within an assigned portfolio of corporate accounts Establish strategic consultative relationships to gain clarity and insight into the Voice of the Customer understand Client strategic business goals and expansion initiatives and how Corporate Global Health Business CGHB can help clients achieve these goals Exhibit a strategic approach to evolving and continually developing our Value Proposition to expand Cigna s market share and support the Company s growth strategies Job Responsibilities Develop strategic relationships with the client broker contacts within the assigned client portfolio base to support their strategic objectives and grow the Group Insurance business Lead client engagements by ensuring best in class service delivery and customer satisfaction Help client understands the health profile of their insured members and make informed decisions on company benefit offering through the use of experience analytics and reviews Negotiate and finalise the renewal of each assigned client contract Support client broker s day to day activities such as escalated claims and billing enquiries Identify and facilitate growth opportunities within relationships and beyond Champion the needs of assigned clients within the division whilst balancing the needs of the business by presenting ideas and solutions based on customers strategic goals to senior leaders sales leaders and peers to continually develop Cigna s value proposition and strategic business goals Support Sales Team with new business opportunities and achieve efficient implementation and smooth transition of relationship into Client Management Team Work closely with internal teams to support the continuous enhancement of process efficiency service excellence and go to market strategy and execution Potentially to support or lead jumbo and complex cases including global relationship management and coordination for multinational companies with cross region Cigna engagement Job Requirements Bachelor degree holder with at least 5 years of relevant experience in insurance client servicing strategic relationship management in Group business environment For candidates with more experience may be considered for the more senior position Excellent analytical mindset Candidates with finance or analytical experience is a plus Sound interpersonal skill to work with multiple stakeholders and distribution channels Well communicate complex concepts in a clear and concise fashion Excellent command of English and Chinese Strong can do attitude and as a good team player Qualified applicants will be considered without regard to race color age disability sex including pregnancy childbirth or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws

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