Content Developer HK / SNG
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Date / Person Writing this Summary
International Content Manager
Hong Kong / Singapore
A. Purpose of the Role
The Content Developer is responsible for ensuring that their assigned portion of the Regulatory Compliance solution is fit for purpose for customers in different industries and jurisdictions.
This is achieved through in-depth investigation and gathering of technical and non-technical information, including directly from customers in both pre and post-sales processes.
Within their individual portfolio, they will contribute to the overall high-level strategy and outline detailed requirements to ensure financial and CX targets are met.
The Content Developer HK / SNG is the subject matter expert across Hong Kong and Singapore modules within the Regulatory Compliance portfolio.
The Content Developer is responsible for the overall development, content commissioning and market awareness of the Hong Kong and Singapore portfolio.
The role is responsible for management of all author relationships, customer relationships, content development initiatives relating to the portfolio.
Effective communication with external stakeholders (Regulators, Corporate Compliance Officers, Specialist Lawyers and Consultants) and internal stakeholders is key to the role.
Content Developers are expected to take an active role in pre-sales activities with customers to directly support business acquisition and market penetration.
Customer Insight Development
Understanding the information requirements of the user community for Compliance information (Risk Managers, Compliance Officers, Operational Managers, Business Owners) is critical for the development of the both the strategic roadmap and the operational framework of the business.
Analysis of Data Sources
Aligning customer insights and the needs of the general business community and specific industries with the regulatory & governing frameworks.
Understanding the key sources of data, the roles of regulatory & professional bodies and providing a framework for collection of all relevant information & data sources.
Implementation of agreed data structures & content management processes for platform-agnostic output. Implementation of the authoring and updating model.
Customer facing projects defining content requirements.
B. Duties and Responsibilities
Outputs and Agreed Method of Measurement
Develop a comprehensive understanding of the overall solution and Hong Kong / Singapore modules within portfolio. This includes :
Awareness of developments, legislative reforms, procedures, case law and trends within practice area
Deep understanding of portfolio including target market, authors, positioning, structure and development needs
Apply knowledge and customer insights to deliver content to ensure currency, relevance and accessibility for all products
Identify and implement plans to harvest and / or discontinue underperforming modules.
Development and communication of value proposition of all modules
Support new content development proposals and implementation of new content and new titles within adjacent practice areas and / or jurisdictions.
Modules are delivered and updated in a timely manner and continue to be demonstrably developed in line with customer needs.
Detailed individual portfolio review is conducted annually and recommendations regarding financial, product development challenges identified, agreed and implemented.
Directly support new business acquisition and customer retention
Engagement with sales and marketing to support product sales and client management
Ensuring sales and marketing are fully briefed in relation to the key value proposition of products and related market opportunities
Effectively support and develop customer opportunities as part of team-selling approach
Actively participate / present at customer meetings.
Contribute to product playbooks, competitor index and cheatsheets
Providing Sales and Marketing with product training, certification and demonstrations
Financial budgeting and costs planning
In consultation with manager :
Contribute to annual budget and RF costs in line with portfolio developments
Drive additional revenue generating initiatives
Contribute information for monthly reports and Budget / RF
Understanding of key customer personas, workflow and overall market.
Competitor awareness and understanding of LN’s competitiveness within market
Create and keep up to date competitor comparison highlighting differentiating features and customer value proposition
Close management of all writers, experts providers, alliances and partnerships within portfolio, including :
Commissioning / Decommissioning
Contract negotiations and queries
Content development / restructure
General expert queries
High quality and engaged author teams
Build effective working relationships with REPH editorial team which includes :
Communication on service progress
Feedback on alerting, legislation tracking and content format.
Provide information to manager on REPH work to date and brief / debrief REPH directly as required.
C. Challenges and Decision Making Authority
Prioritizing key projects
Negotiating / collaborating with key experts
Influencing LN stakeholders to support new proposals
Channels to market
Delivering projects on time and with forecast returns
Ensuring content quality standards are met
The financial / revenue targets for the role are set by reference to the current year budget (execution focus) and the prior year strategy (new development targets).
A. Qualifications / Experience / Knowledge
Education : Specialized / Technical
University law degree or equivalent
Significant publishing / product development experience
Strategic planning skills
Strong relationship-building skills
Strong commercial / business acumen
Strong market knowledge
Demonstrated project management experience
Computer skills in Microsoft Office, Word, MS Excel, MS Powerpoint
Excellent communication, organisation and problem-solving skills.
Background in legal / regulatory compliance preferred
Superior reading and legal comprehension skills
Excellent communication, organisation and problem-solving skills
Demonstrated project management skills
Excellent relationship-building and networking skills
Content / product development experience
Business / commercial acumen
Planning and organising
Drive for results
Collaborates and Partners to meet Customer Needs
Challenges the Status Quo
Drives to Deliver
Communicates Openly & Candidly
Shares Knowledge and Expertise
Dealing with ambiguity
Familiarity with plain English for the legal and non-legal industries
Highly competent user of Microsoft Word / Excel
Understanding of how content is created and used by our customers (legal / non-legal)
Superior legal document drafting and editing skills
Flexible; positive approach to change; openness to innovation
Strong communication and relationship building skills
Logical, analytical and strategic thinking skills
Superior attention to detail
Ability to managing competing priorities and work to tight deadlines
Knowledge of the Hong Kong and Singapore legal and compliance markets
Commitment to achieving high standards of work
Commercial and business acumen
B. Interactions and Organizational Relationships
Trends, market feedback, market research, development of business case, business case sign-off, go-to-market plan, continuous marketing opportunities and customer feedback;
Market insights, development of business case, business case sign off, internal training, customer feedback, commissioning;
Business case build, financial modeling, financial reporting;
Opportunities to market new content, commissioning opportunities, cross selling
Content management processes are efficient and well-managed
Customer experience is maximised
Corporate Risk & Compliance Officers
Regulators Govt & Non-Government Organisations
Risk & Compliance Consultants & Software Vendors
Identify and deliver content according to key customer needs.
Commission, contract, establish and maintain external author relationships
Feedback, trends, new opportunities
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