Content Developer HK/SNG
RELX
Hong Kong
4天前

People Manager

Content Developer HK / SNG

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Location

Date / Person Writing this Summary

International Content Manager

Hong Kong / Singapore

Kieran Seed

A. Purpose of the Role

The Content Developer is responsible for ensuring that their assigned portion of the Regulatory Compliance solution is fit for purpose for customers in different industries and jurisdictions.

This is achieved through in-depth investigation and gathering of technical and non-technical information, including directly from customers in both pre and post-sales processes.

Within their individual portfolio, they will contribute to the overall high-level strategy and outline detailed requirements to ensure financial and CX targets are met.

The Content Developer HK / SNG is the subject matter expert across Hong Kong and Singapore modules within the Regulatory Compliance portfolio.

The Content Developer is responsible for the overall development, content commissioning and market awareness of the Hong Kong and Singapore portfolio.

The role is responsible for management of all author relationships, customer relationships, content development initiatives relating to the portfolio.

Effective communication with external stakeholders (Regulators, Corporate Compliance Officers, Specialist Lawyers and Consultants) and internal stakeholders is key to the role.

Content Developers are expected to take an active role in pre-sales activities with customers to directly support business acquisition and market penetration.

Customer Insight Development

Understanding the information requirements of the user community for Compliance information (Risk Managers, Compliance Officers, Operational Managers, Business Owners) is critical for the development of the both the strategic roadmap and the operational framework of the business.

Analysis of Data Sources

Aligning customer insights and the needs of the general business community and specific industries with the regulatory & governing frameworks.

Understanding the key sources of data, the roles of regulatory & professional bodies and providing a framework for collection of all relevant information & data sources.

Operational Implementation

Implementation of agreed data structures & content management processes for platform-agnostic output. Implementation of the authoring and updating model.

Customer facing projects defining content requirements.

B. Duties and Responsibilities

Core Accountabilities

Outputs and Agreed Method of Measurement

of Time

Develop a comprehensive understanding of the overall solution and Hong Kong / Singapore modules within portfolio. This includes :

  • Awareness of developments, legislative reforms, procedures, case law and trends within practice area
  • Deep understanding of portfolio including target market, authors, positioning, structure and development needs
  • Apply knowledge and customer insights to deliver content to ensure currency, relevance and accessibility for all products
  • Identify and implement plans to harvest and / or discontinue underperforming modules.
  • Development and communication of value proposition of all modules
  • Support new content development proposals and implementation of new content and new titles within adjacent practice areas and / or jurisdictions.
  • Modules are delivered and updated in a timely manner and continue to be demonstrably developed in line with customer needs.
  • Detailed individual portfolio review is conducted annually and recommendations regarding financial, product development challenges identified, agreed and implemented.
  • High

  • Directly support new business acquisition and customer retention
  • Engagement with sales and marketing to support product sales and client management
  • Ensuring sales and marketing are fully briefed in relation to the key value proposition of products and related market opportunities
  • Effectively support and develop customer opportunities as part of team-selling approach
  • Actively participate / present at customer meetings.
  • Contribute to product playbooks, competitor index and cheatsheets
  • Providing Sales and Marketing with product training, certification and demonstrations
  • High

    Financial budgeting and costs planning

    In consultation with manager :

  • Contribute to annual budget and RF costs in line with portfolio developments
  • Drive additional revenue generating initiatives
  • Contribute information for monthly reports and Budget / RF
  • High

  • Understanding of key customer personas, workflow and overall market.
  • Competitor awareness and understanding of LN’s competitiveness within market
  • Create and keep up to date competitor comparison highlighting differentiating features and customer value proposition

    High

    Close management of all writers, experts providers, alliances and partnerships within portfolio, including :

  • Commissioning / Decommissioning
  • Contract negotiations and queries
  • Content development / restructure
  • Performance management
  • General expert queries
  • Succession planning
  • High quality and engaged author teams

    High

    Build effective working relationships with REPH editorial team which includes :

  • Communication on service progress
  • Feedback on alerting, legislation tracking and content format.
  • Provide information to manager on REPH work to date and brief / debrief REPH directly as required.

    High

    C. Challenges and Decision Making Authority

  • Prioritizing key projects
  • Negotiating / collaborating with key experts
  • Influencing LN stakeholders to support new proposals
  • Channels to market
  • Delivering projects on time and with forecast returns
  • Ensuring content quality standards are met
  • D. Autonomy

    The financial / revenue targets for the role are set by reference to the current year budget (execution focus) and the prior year strategy (new development targets).

    A. Qualifications / Experience / Knowledge

    Description

    Education : Specialized / Technical

  • University law degree or equivalent
  • Significant publishing / product development experience
  • Strategic planning skills
  • Strong relationship-building skills
  • Strong commercial / business acumen
  • Strong market knowledge
  • Demonstrated project management experience
  • Computer skills in Microsoft Office, Word, MS Excel, MS Powerpoint
  • Excellent communication, organisation and problem-solving skills.
  • Experience

  • Background in legal / regulatory compliance preferred
  • Superior reading and legal comprehension skills
  • Excellent communication, organisation and problem-solving skills
  • Demonstrated project management skills
  • Excellent relationship-building and networking skills
  • Content / product development experience
  • Business / commercial acumen
  • Decision making
  • Planning and organising
  • Drive for results
  • Communication
  • Competencies

  • Collaborates and Partners to meet Customer Needs
  • Challenges the Status Quo
  • Drives to Deliver
  • Communicates Openly & Candidly
  • Shares Knowledge and Expertise
  • LexisNexis Competencies

  • Dealing with ambiguity
  • Agility
  • Familiarity with plain English for the legal and non-legal industries
  • Highly competent user of Microsoft Word / Excel
  • Understanding of how content is created and used by our customers (legal / non-legal)
  • Superior legal document drafting and editing skills
  • Flexible; positive approach to change; openness to innovation
  • Strong communication and relationship building skills
  • Logical, analytical and strategic thinking skills
  • Superior attention to detail
  • Ability to managing competing priorities and work to tight deadlines
  • Knowledge of the Hong Kong and Singapore legal and compliance markets
  • Commitment to achieving high standards of work
  • Commercial and business acumen
  • Customer focus
  • B. Interactions and Organizational Relationships

  • Finance
  • Customer Operation
  • Editorial Operations
  • REPH
  • Trends, market feedback, market research, development of business case, business case sign-off, go-to-market plan, continuous marketing opportunities and customer feedback;
  • Market insights, development of business case, business case sign off, internal training, customer feedback, commissioning;
  • Business case build, financial modeling, financial reporting;
  • Opportunities to market new content, commissioning opportunities, cross selling
  • Content management processes are efficient and well-managed
  • Customer experience is maximised
  • Outside

    Corporate Risk & Compliance Officers

    Regulators Govt & Non-Government Organisations

    Risk & Compliance Consultants & Software Vendors

    Authors

  • Identify and deliver content according to key customer needs.
  • Commission, contract, establish and maintain external author relationships
  • Feedback, trends, new opportunities
  • Please read our

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