Senior Vice President, Card Lending and Portfolio Management - Hang Seng Bank (HK)
HSBC Group
Kowloon, Hong Kong


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.

We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Senior Vice President, Card Lending and Portfolio Management

Personal Banking Products - Card Products and Business Development

Hang Seng's Card Products and Business Development offers a full spectrum of cards and card loan products and services to customers.

We are currently seeking a high caliber professional to join our department as Senior Vice President, Card Lending and Portfolio Management.

Principal responsibilities

  • Recommend and implement new business and digital initiatives to grow card loan, card revolving balance and interest income
  • Drive card loan digital straight through project as business owner and lead internal support teams including IT and system, and Operations to deliver the platform development to launch
  • Lead team members to develop / enhance product features and sales channels, optimize risk-balanced pricing and drive marketing campaigns to achieve card loan and revolving business targets
  • Act as a product owner role for planning and implementation of IT and digital product initiatives to grow business, streamline processing, enhance customer experience and meet compliance requirements
  • Review market / profit analysis to ensure product’s competitiveness in the market and expenses are cost-effectively used to maximize sales and revenue
  • Requirements

  • University degree preferably in Marketing or Management Information System and othe relevant qualifications
  • Minimum 15 years of relevant experience in product development, project management and direct marketing with knowledge of credit card / card loan is an advantage
  • Proven project management experience for driving the launch of credit card or personal loan digital or system enhancement projects
  • Strong business and numerical sense, with good data analytical skills to make sensible suggestions
  • Strong project management, problem solving and presentation skills
  • Excellent written and verbal communication skills. Proficiency in both spoken and written English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.

    As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

    If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.


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