Assistant General Manager - Operations
Chek Lap Kok,Hong Kong

Job Summary

  • Lead all operational departments including Production, Make & Pack, Equipment / Airline Services, Transport and Warehouse.
  • Ensure delivery of products and service to customers according to airline specifications and expectations.
  • Execute processes in the Operation in an effective and efficient way under clean and hygienic conditions to the agreed standard.
  • Develop departmental competence by training staff, developing and improving processes.
  • Acts as primary point of contact for Unit and Support Function Management, identify and solve interface problems, provide counsel and leadership.
  • Ensure that in-house policies and procedures are adhered to. Foster CI initiatives and provide a climate for change
  • Main Duties and Responsibilities :

  • Support the Deputy General Manager in the analysis of the monthly financial statements and conduct necessary control measures
  • Establish action plan with corrective action to meet the scheduled budget / KPI. Lead the department heads / supervisors to take necessary actions for meeting targets
  • Ensure control of the man-hours according to the budget figures (including sick leaves, vacation, temporary employment, etc.
  • Provide explanation for deviations and if necessary develop corrective measures (such as improve processes, stream line material flow, provide training, highlight weakness in the Shop floor supervision and contract terminations).

  • Prepare all required operational data including initiatives, projects planning and consequent results for Go Forward Planning
  • Evaluate the "operational reports" (OPRS) on a daily basis and initiate corrective actions.
  • Obtain all necessary information for the operational planning.
  • Adherence to hygiene, health, labour law and security procedures and ordinances required by company and government
  • Manage the quality agreed for the unit performance index and take necessary actions when appropriate
  • Initiate and coordinate activities which contribute to operational improvements including but not limited to participation in projects, working groups and the introduction of new technologies
  • Drive the implementation of gateOPEX on unit level and ensures compliance and sustainability to achieve and retain the levels
  • Responsible for annual performance evaluations of direct reports in compliance with PA&P guidelines and initiatives.
  • Provide support to HR team in recruiting, training, performance evaluation, promotions, and developing employees.
  • Ensure professional departmental induction is completed consistently and its effectiveness reviewed with GM / DGM. Support the delivery of all key training with the GM / DGM, identifying training needs and capability gaps within the team.
  • Develop key talents and ensure an effective succession plan is in place.
  • Manage irregularities in the operational process and implement corrective measures.
  • Qualifications :

  • Minimum 5 years’ work experience in Airline Catering Operational Department of which 3 years’ supervisory working experience in a high volume, manufacturing, food production and restaurant or catering environment
  • Ability to work in a fast paced, deadline driven environment.
  • Must have strong and effective leadership skills, and the ability to successfully manage the staff.
  • Ability to give constructive feedback to employees
  • Excellent time management skills
  • Ability to handle multiple tasks without losing focus on priorities.
  • Strong organizational, analytical, communication and leadership skills
  • Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.
  • Basic computer skills including Microsoft Office.
  • Strong interpersonal skills and the ability to interact effectively with multiple departments and customers.
  • Excellent written and spoken English and Chinese.
  • Multi-lingual a plus.
  • We offer competitive remuneration package to the right candidate.


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