Head of Analytics Strategy and Customer Relationship Management, Hang Seng Bank (HK)
HSBC Group
Kowloon, Hong Kong


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.

We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Head of Analytics Strategy and Customer Relationship Management

Customer Value Management

Principal Responsibilities :

  • Manage the data analytics function of a leading retail bank, to support the business activities, product planning, performance measurement, regulatory requests and risk management activities
  • Develop strategy and champion data analytics projects including the design and development of multi-channel contact management platform for sales and services and effective integration of customer value, analytics, and modelling in the context of the customer life cycle management
  • Collaborate with business users and channel teams to drive business cases on providing the next best action to customers via omni-channel customer decisioning and deployment capability to achieve the business targets
  • Transform the bank’s sales and marketing analytics into an integrated single decisioning platform powered by cutting edge technology and robust cross-functional operating model
  • Master customer contact strategies aiming to profitability growth, deepening and retaining customer relationship across propositions, products and distribution
  • Oversee the use of data from the Bank’s systems as well as external sources to further enhance sales analyses, business forecasts, customer trends, statistical analyses, organizational metrics and risk mitigation
  • Lead the design and delivery of reporting applications, data and visualization tools to support business activities
  • Provide analytics insights to stakeholders in decision making or problem solving
  • Ensure that all staff in the remit area adhere to prevailing data standards, control policies and regulations
  • Requirements :

  • Solid Experience in a big data management, analytics strategy and customer relationship with proven track records to drive analytics vision, innovation and transformation for impactful business results, with at least 15 years’ experience in leader positions
  • Strong commercial acumen and leadership skills with the ability to effectively influence others.
  • Excellent thought leadership and problem solving skills underpinned by a customer centricity mindset
  • Professional stakeholder management and influence skills with the ability to build up long-term trust based relationship with all levels and fostering customers and stakeholders’ engagement
  • Strong resilience level with the ability to safeguard her / his positive attitude even in challenging and ever-changing environment
  • Strong creativity and curiosity with prove track records on identifying the root cause of the issues and also think out of the box with creative ideas
  • A Degree in business, finance or related disciplines and / or professional banking qualification preferable.
  • Proficiency in both English and Chinese.
  • The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.

    As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

    If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.


    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    通過點擊“持續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。