Employee Relations Manager
Bank of America Corporation
Hong Kong

About Bank of America Merrill Lynch :

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 40 countries.

In the U.S alone, we serve almost all Fortune 500 companies and approximately 59 million consumers and small-business customers.

We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the World

Our Asia Pacific team is spread across 23 offices in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities.

Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Bank of America Merrill Lynch is committed to attracting, recruiting and retaining top diverse talent from across the globe.

Our diversity and inclusion mission is to actively promote an inclusive work environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business.

Each of our global Employee Networks bring together employees, create dialogue and awareness in support of our Diversity and Inclusion mission.

Bank of America Merrill Lynch is an equal opportunities employer.

Position Description :

The Employee Relations (ER) team manages employment risk for our company by providing consultative expertise, processes and controls to help employees and managers prevent, manage and resolve workplace issues.

Scope of Role :

APAC region supporting business and HR in Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand

Key Responsibilities :

  • Provides specialist advice, guidance and support to HR generalists and Line of Business (LOB) management on people risk matters
  • Provides end to end case management support on broad spectrum of ER and conduct related issues
  • Leads and / or partners with other control functions to carry out / support investigations for misconduct cases and ensures robust / accurate ER records are maintained
  • Upholds the Bank’s risk management framework by ensuring that risks are identified, debated, escalated and managed as appropriate
  • Drives and delivers selective ER related projects
  • Builds and maintains effective relationships with HR stakeholders and key control partners
  • Identifies and develops opportunities for proactive and preventative initiatives to mitigate employee risk
  • Enables advanced HR capability through provision of appropriate training, coaching, guidance and advice to GHR teammates
  • Supports the Global ER agenda takes active role in enabling the strategic objectives to crystallize within Asia Pacific Region
  • Deliverables :

  • Provision of fit for purpose specialist advice and support to the regional HR and LOB leadership teams so that potential employment risks can be identified and mitigated as appropriate
  • Effective management and closure of portfolio for ER cases and employee issues
  • Delivery of projects, change programmes and organisational initiatives in line with specific measures of success
  • Key Requirements :

  • Minimum 8 years’ HR experience, with robust understanding of HR operating model
  • A solid working understanding of employment policy frameworks; best practice; regulatory (employment) requirements
  • Underlying understanding of APAC location employment law frameworks
  • Solid understanding of employment law and / or company employment policy frameworks (specific country knowledge not necessary)
  • Prior involvement in managing complex ER related issues
  • Proven success in managing multiple relationships with executive stakeholders in LOB / HR / control functions
  • Leading HR related projects and change initiatives
  • Ability to challenge, influence and build collaborative relationships across business and geographical boundaries
  • Flexibility and change orientation
  • Ability to cope with a wide range of conflicting priorities in a demanding and fast moving environment
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