Director, Asia Distribution Risk & Control
Hong Kong

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place.

We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Job Description The Opportunity The Director / Senior Director, Asia Distribution Risk & Control (a.k.a. Distribution Line 1B), will report to the Regional Head of Asia Distribution Risk & Control and support the execution of the Distribution Quality Operating Model (DQOM).

The DQOM aims to execute the Asia’s Sales Conduct Framework to develop, implement and monitor the sales quality controls in the sales distribution channels for the Life insurance business in the market.

The objective is to ensure that the key distribution related risks are properly identified, assessed and managed / governed.

What motivates you? You obsess about customers, listen, engage, and act for their benefit You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes You thrive in teams, and enjoy getting things done together You take ownership and build solutions, focusing on what matters You do what is right, work with integrity and speak up You share your humanity, helping us build a diverse and inclusive work environment for everyone We are looking for someone : With minimally 8-10 years of work experience in a distribution role within the life insurance industry Who possess a passion towards distribution governance and risk, having actual experience impacting from a risk / governance area in the distribution force you work in With applied analytical skills in projects you have participated / led in Who is comfortable in a hands-on role and loves working in a dynamic, lean team With excellent written and verbal communication skills Who is great at building relationships as this is a role which has high levels of interactions with people in our organization, across all our offices in Asia Who is comfortable with some medium-level travelling Detailed responsibilities : Leadership Lead by matrix and develop the Emerging Markets’ Business Unit’s (BU’s) Distribution Line 1B Promote and drive a strong risk management culture within the local Distribution (L1A and L1B) teams Governance / Reporting Evaluate current and identify emerging distribution risks facing the business in BU’s across Asia and ensure that controls are properly focused Oversee the governance process for escalation of material risks from BU's Monitor Distribution Quality by reviewing the trends and action plans mitigating distribution risks from the DistQ Indices & DistQAR submitted by BU monthly and quarterly Secretariat of the Asia Distribution & Sales Risk Committee to provide senior management with oversight of the Distribution risks, status of remediation actions and initiatives.

Report key Distribution risks and action plans / initiatives to Emerging Market Risk Review and Asia Risk Committee. Collaborate with Asia Line 2 Risk Management & Compliance to drive the continuous improvement & implementation of the risk management framework / internal & external compliance requirements, methodology, tools, CAP closures and reporting.

Respond to Asia Line 3 Audit Services and Line 2 Compliance’s findings and assist / objectively challenge L1A in the remediation plans and ensure timely closure for Asia Distribution CAP's Perform deep dive analysis on the result of Welcome calls, Mystery Shopping and / or other Group / Regional initiatives and coordinate with Risk, Compliance and Distribution team to develop actionable plan to improve the sales quality.

Data Analytics Build data-driven analytics tools across Asia such as Distributor Conduct Compliance Dashboard, Neo4j, Propensity to Lapse predictive models, etc.

to proactively prevent and manage sales misconduct risks Perform trend analysis / irregular sales activities monitoring from distributor conduct analytics like DistQ Indices, DCCD, Neo4j, Welcome Calls.

Mystery Shopping, etc., across Asia to monitor BU’s sales quality or adverse sales behaviour Control Review Assist BU’s Distribution units to perform Risk Controls Self-assessment (RCSA) and Fraud Risk Control Assessment.

Design and perform controls testing plan to ensure the control design is operating effectively and able to mitigate the risks.

Our commitment to you Our mission; to be a part of making Decisions Easier and Lives Better A leadership team dedicated to your growth and success A bold ambition and set of goals to be a leader in driving transformation in our industry Our best.

Every day. Every career at Manulife / John Hancock provides the opportunity to learn new skills and move your career forward.

Ready to make an impact somewhere? What are you waiting for? Apply today. About John Hancock and Manulife John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better.

We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions.

Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021.

Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.

com. One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans.

Additional information about John Hancock may be found at Manulife is an Equal Opportunity Employer At Manulife / John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies.

To request a reasonable accommodation in the application process, contact recruitment


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